Office Coordinator

3 weeks ago

Kansas City, Missouri, United States Precision Door Service Full time
Job Summary

We are seeking a highly organized and detail-oriented Office Coordinator to join our team at Precision Door Service. As an Office Coordinator, you will play a critical role in supporting the Office Manager and Door Team Manager by performing routine clerical functions, answering phone calls, dispatching tickets, and managing the daily schedule.

Key Responsibilities
  • Answer phone calls with a professional tone and attitude for various sources.
  • Update customer notes within the system.
  • Dispatch jobs from the system to infield technicians.
  • Upload and enter data to the system to support the staff.
  • Relies on instructions and pre-established guidelines to perform the functions of the job.
  • Contributes to team effort by accomplishing related results as needed.
Requirements
  • High School diploma, experience preferably in a service industry.
  • Experience working with employees with an attitude to ensure smooth communication and prompt resolution of requests and questions.
Preferred Qualifications
  • Skill in using Microsoft Office products (Word, Excel, and Outlook).
  • Skill in basic filing and recordkeeping with a focus on speed and accuracy.
  • Ability to provide excellent customer service by assessing customer and vendor needs, meeting quality standards for services, and providing excellent customer service.
  • Ability to cooperate and solve problems in a team environment.
  • Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work.
  • Ability to follow instructions and communicate effectively orally and in writing.
  • Ability to organize work for timely completion.
Core Competencies
  • Customer-focused and Customer Service Orientation - Works with business partners, vendors, and customers to assess their needs, provides information or assistance, resolves their problems or satisfies their expectations; knows about available products and services; is committed to providing quality products and services; honors all of the franchises' commitments to customers by providing helpful, courteous, accessible, responsive, and knowledgeable customer service.
  • Effective Communications - Practices meaningful two-way communication by speaking clearly, paying close attention and seeking to understand others, listening attentively and clarifying information and attending to nonverbal cues and responding appropriately; influences others by persuasively presenting thoughts and ideas; gains commitment and ensures support for proposed ideas.
  • Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
  • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations; builds a logical approach to address problems or opportunities or manage the situation at hand by drawing on own knowledge and experience base and calling on other references and resources as necessary.
  • Service Focus and Teamwork - Values the contributions of others and delivers high-quality, professional, responsive, and innovative service while cooperating with others to accomplish common goals; works with others within and across the company to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor.
Performance Metrics
  • Timely and accurate notes within the system.
  • Timely answering of phone calls from various sources.
  • Effectiveness of the office staff in support of their assigned duties and tasks.
  • Responsiveness to management initiatives.
  • Appropriate level of communication with customers, managers, field staff, and office personnel.
  • Overall contributions as an employee.
Physical Requirements

Depending on functional area of assignment, tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (up to 15 pounds). Tasks may involve extended periods of time sitting at a workstation and utilizing a keyboard.

Environmental Requirements

Tasks are regularly performed inside without potential for exposure to adverse conditions, such as dirt, dust, pollen, odors, fumes, and/or poor ventilation, wetness, humidity, rain, temperature, and noise extremes, machinery and/or moving vehicles, vibrations, electric currents, animals/wildlife, toxic/poisonous agents, gases or chemicals, oils, and other cutting fluids, violence, and/or disease, or pathogenic substances.

Sensory Requirements

Some tasks require manual dexterity, in addition to visual and hearing acuity. Tasks require oral communications ability.

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