Service Coordinator

4 weeks ago


Oklahoma City, Oklahoma, United States Closet Factory Oklahoma & Bentonville AR Full time
Job Title: Service Coordinator

Closet Factory of Oklahoma is seeking a highly organized and detail-oriented Service Coordinator to join our team. As the first point of contact for our clients, you will be responsible for overseeing the front-line of our customer service and providing exceptional support to our clients and internal teams.

Key Responsibilities:
  • Manage heavy in-coming call and email volume
  • Work directly with clients and handle every phase of their projects/jobs
  • Schedule in-home appointments with the designer team
  • Work with shop employees and installers in the field
  • Manage client communication to troubleshoot and solve issues
  • Maintain customer database and timely input of data into internal CRM/ERP
Requirements:
  • Excellent organizational skills and ability to multitask
  • Professional demeanor and calm disposition
  • Proper written and oral grammar skills
  • Ability to manage and oversee others
  • Computer software experience including Microsoft Office Suite and Google Docs
  • Ability to take direction and prioritize assignments
Preferred Qualifications:
  • Experience with CRM databases
  • Attention to detail and ability to meet deadlines
  • Experience with Google Sheets formulas and scripts
  • Marketing program experience
What We Offer:

Competitive salary and full benefits package

Monday to Friday schedule with occasional weekend work


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