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Visitor Services Supervisor

2 months ago

Olympia, United States Hands On Children's Museum Full time

About the Position: This is a full-time position with a core schedule of Sunday – Thursday with the ability to flex to other days and times for Museum programs and events. As a member of the Visitor Services team, this front-facing customer service supervisor position is the first point of contact for Hands On Children’s Museum (HOCM) visitors. The position is responsible for promoting an exceptional customer experience while selling tickets, memberships, and store purchases. Also responsible for coaching and supervising staff in a positive way to reach desired outcomes. This position must effectively communicate information in person, through email, and over the phone. The Supervisor will facilitate a welcoming and positive experience for HOCM visitors by modeling HOCM's mission, vision, and values. The Visitor Services Supervisor possesses a strong understanding of museum programs, operations, systems, and policies & procedures. Oversees daily Front Desk Operations in support of the Front Desk & Reservations Manager. This position assists the Front Desk Manager in providing orientation & training, creating schedules, and special projects. Provides active supervision and on-the-spot training to Visitor Services Front Desk Associates and Leads to ensure adherence to museum policies and procedures. Manages staff time efficiently to achieve exceptional customer service and safety for museum visitors, meets museum sales goals, and ensures accuracy in all areas of front desk operations. Communicates successes and issues to Front Desk Manager and escalates issues needing immediate attention to the Manager on Duty and senior leadership. Requirements Required Knowledge, Skills, and Abilities: Bachelor’s Degree preferred (relevant work experience may substitute). Recent experience supervising staff of 3 or more. Excellent customer service skills. Cash handling experience. Experience achieving and celebrating sales goals is a plus. Strong written and verbal communication skills. Excellent attention to detail, initiative, and problem-solving skills. Excellent project coordination skills; multi-tasking and prioritizing. Must care about and value the viewpoints of the other team members and the organizational mission. Excellent office and database skills including: Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint. Experience with POS or database management systems -- Blackbaud Altru or Raiser’s Edge products preferred. Experience with multi-line phone systems. Able to work: with individuals from a wide variety of ethnic, cultural, and economic backgrounds. Independently with limited direction in a fast-paced, noisy environment with a great deal of flexibility. In a team setting with a high degree of daily communication is required. Workplace Values: Achieving our mission requires great people who actively demonstrate our core values. When applying, please submit a cover letter, resume, and 3 professional references. Compensation & Benefits: As a leading non-profit, we offer a competitive wage of $21 to $23/hour, medical, dental, and vision coverage, an Employee Assistance Plan (EAP), paid time off, paid holidays, a 401K retirement plan, discounts on preschool, camps, in the Museum Store and Café and special employee benefits. About Us: Located on Olympia’s East Bay waterfront, the Hands On Children’s Museum is the leading play-based, early learning institution in Southwest Washington and the most visited children’s museum in the Pacific Northwest serving 300,000 visitors each year. Our mission is to stimulate curiosity, creativity, and critical thinking skills through rich, interactive learning experiences. Voted a “Best Place for Kids” for more than a decade, the Museum offers a state-of-the-art LEED Gold facility with 150 indoor exhibits, a half-acre Outdoor Discovery Center and nature play space, Arts Studio, a MakeSpace for tinkering and inventing, café and gift shop, and award-winning education programs including camps, workshops, preschool, parenting classes, field trips, community outreach and family support programs. For more information, please visit our website at www.hocm.org

We are an Equal Opportunity Employer.

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