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Managed Services Engineer

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Maine, United States Uprise Partners Full time

Managed Services Engineer – Service Desk Full Time Maine, New Hampshire, Florida or Remote Based Multiple Positions Available (Level 1 to Level 3) Who We Are: Recognized as a top 100 Cybersecurity Provider and Tech Elite 250 Managed Services Provider in North America, Uprise Partners continues to rapidly grow its customer base year over year. Founded in 2017 by technology executives from the world’s fastest growing tech companies, Uprise serves clients across the globe with a diverse approach customizing enterprise IT and security architecture and management to meet emerging business needs. Join us in our growth journey and be part of a company that values innovation and customer satisfaction. 100% of your Healthcare Insurance covered by Uprise Comprehensive Dental and Vision plans Retirement savings with company match Generous vacation and holiday time Volunteer time in our communities as a team Extensive professional development and training Who You Are: You're a problem-solver at heart, passionate about technology and helping others. With varying levels of technical expertise (from entry-level to advanced), you're eager to tackle technical challenges, support customers, and contribute to a dynamic team. Your ability to communicate effectively, understand customer needs, and provide innovative solutions is what sets you apart. Role Overview: We're seeking Managed Services Engineers across levels 1 to 3 to join our Service Desk team. You'll be responsible for addressing technical queries, solving problems, and enhancing our customers' IT environments. From entry-level troubleshooting to complex issue resolution, your role will be pivotal in delivering exceptional service and support. A love for customer service and high-quality standards are core competencies of the position. What You Will Do: Provide phone and remote support, solving customer issues across various hardware and software applications. Monitor and respond to service desk tickets, prioritizing based on urgency and complexity. Engage in proactive problem-solving to optimize customer environments. Contribute to documentation and knowledge sharing within the team. Serve as an escalation point for more complex service desk issues (Level 2 & 3). Lead troubleshooting efforts on more advanced technical challenges, including network and server issues (Level 3). May travel onsite to support client environments. Required Skills and Qualifications: Proficient in Microsoft 365, Google Workspace, and Remote Desktop Services Provide phone and remote support, solving customer issues across various hardware and software applications. Monitor and respond to service desk tickets, prioritizing based on urgency and complexity. Engage in proactive problem-solving to optimize customer environments. Contribute to documentation and knowledge sharing within the team. Serve as an escalation point for more complex service desk issues (Level 2 & 3). Lead troubleshooting efforts on more advanced technical challenges, including network and server issues (Level 3). Uprise Partners is a technology services company specializing in IT , cybersecurity , and software engineering . Merrill’s Wharf, 254 Commercial St Suite 245, Portland, ME 04101 #J-18808-Ljbffr