Technical Support Operations Manager

2 weeks ago

Maine, United States Evergreen Services Group Full time
Join Evergreen Services Group as a Technical Support Operations Manager
Evergreen Services Group is seeking a dedicated Technical Support Operations Manager to enhance our Customer Success division.

About Us:

At Evergreen Services Group, we value the skills and expertise of our team members. Our mission is to simplify the lives of countless individuals by creating cutting-edge solutions for credit unions and their clientele.

Our clients depend on us not only for robust technology but also for our commitment to being a supportive partner in their operations.


Role Overview:

In this position, you will leverage your exceptional problem-solving abilities, communication skills, and interpersonal talents, along with a patient and customer-centric approach, to thrive in a collaborative environment.

The Technical Support team is responsible for assisting our Credit Union's Windows and Linux systems, including servers, backups, computers, printers, and various peripherals.

Your prior experience in managing a high-performing team of technical analysts will be instrumental in delivering top-tier support to both our internal and external stakeholders.


Position Details:

This is a full-time, exempt, hybrid-remote role. For suitable candidates, fully remote work is an option. The starting salary range for this position is competitive.


Ideal Candidate:
  • Proficient in both Windows and Linux systems
  • Experienced in virtualization, networking, and backup solutions
  • Able to foster growth and enthusiasm within their team
  • Willing to embrace new technologies and share insights
  • Exhibits urgency and empathy towards users facing challenges

Key Responsibilities:

Collaborate with our third-party IT service provider to ensure the seamless operation of the organization's computer systems and network, guaranteeing 24/7 functionality. When issues arise, you will implement swift and effective solutions.

Lead and mentor the Hardware Support Analysts, providing exceptional service and support to all users of our systems and related products.


Qualifications:
  • Preferred completion of training in computer science, IT, information security, engineering, or a related technical field
  • A minimum of 1 year of managerial experience in IT
  • 4+ years of professional experience in system deployment and troubleshooting
  • Strong understanding of hardware peripherals, device management, and networking
  • Solid knowledge of servers and Windows Operating Systems

Why Choose Evergreen Services Group:

As a rapidly growing company, we are dedicated to achieving success in every challenge we face. Our team is composed of passionate individuals who enjoy working together and making each day enjoyable.

We offer a comprehensive benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), and a 401(k) plan with matching contributions.

We believe in creating a fun work environment, with team outings and activities to foster camaraderie.


Equal Opportunity Employer:

Evergreen Services Group is proud to be an equal opportunity employer.

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