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Customer Service Representative

1 month ago


Estero, United States Lee Health Full time

Location: Coconut Point - 23450 Via Coconut Point, Estero, FL 33928 Department: Registration Services Work Type: Full Time Shift: Shift 1/8:30:00 AM to 6:00:00 PM Minimum to Midpoint Pay Rate: $15.64 - $18.75 / hour Summary Having a career with Lee Health offers a caring workplace culture, great coworkers, exceptional benefits package (including up to 5% retirement match and college tuition reimbursement after a year with Lee), career growth, work/life balance, and a market competitive salary. Monday to Friday / 8:30 AM to 5:00 PM but flexible to cover closing if needed, 9:30 AM - 6:00 PM The Customer Service Representative position is responsible for providing excellent customer service in a team-based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, posting charges, initial collections, preparing well-coded and accurate billing, and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers' compensation, commercial carriers, employee health, and corporate accounts. Late hours, holidays, and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department. Requirements Educational Requirements Degree/Diploma Obtained: High School Diploma or Equivalent (Required) Experience Requirements Minimum Years Required: Less than 1 Year (Clerical/Administrative Required) Insurance (Preferred) Customer Service (Preferred) Additional Requirements 1-2 years prior experience required for Lee Health Solutions. State of Florida Licensure Requirements Not Required Certifications/Registration Requirements Basic Life Support (BLS) may be required at some locations within 90 days of hire. US:FL:Estero #J-18808-Ljbffr