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Client Manager Team Lead

1 month ago

Hagerstown, United States Fiserv Full time
Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title
Client Manager Team Lead

What does a great Client Manager Team Lead do at Fiserv?
You will provide support and guidance to SMB Client Management team members as they service clients with the goal of increasing overall client satisfaction, retention and account penetration. You will work in collaboration with management to ensure team members are well equipped to respond to client inquiries. Assist with resolving escalated customer service issues and timely response to team questions.

What will you do:
  • Assist managers with daily reporting and administrative tasks.
  • Monitor queues and assign calls/cases.
  • Coach/advise team members on operational issues and reinforces department/company policies and procedures.
  • Identify performance deficiencies and reports issues to management.
  • Assist team members resolve complicated cases in order to ensure SLAs are met. Reviews pricing inquiries and recommends course of action.
What you will need to have:
  • High school graduate/GED
  • 2 years experience in senior customer service role with a focus on sales, business development, or relationship management
  • 2 years of experience in payment processing.
What would be great to have:
  • Associates Degree
  • Prior experience resolving escalated customer service issues and responding to high net revenue clients where retention is a major focus.
  • Thorough understanding of SMB process and procedures.
  • Knowledge of payment processing; Fiserv's products, platforms, systems, and operational areas.
Applicants must be authorized to work for any employer in the US. We are unable to provide employer sponsorship or take over sponsorship of an employer sponsored visa.

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

Thank you for considering employment with Fiserv. Please:

  • Apply using your legal name
  • Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).


What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company's Most Innovative Companies, and a top scorer on Bloomberg's Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won't ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won't send you a check to cash on Fiserv's behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI's Internet Crime Complaint Center.