Lead Service Technician

2 weeks ago

Hagerstown, Maryland, United States Brady Industries Full time
Lead Service Technician at Brady Industries

About Brady Industries:

Brady Industries is a premier provider in the janitorial supply and foodservice distribution sector, resulting from the merger of BradyIFS and Envoy Solutions. With an extensive network of distribution points, we cater to a diverse clientele across various sectors including hospitality, education, and healthcare. Join our thriving team and contribute to our success.

Position Summary:

  • Carry out specialized tasks related to the repair of equipment at the Brady Service Repair Center or directly at client sites.
  • Perform diagnostics and repairs as requested by customers.
  • Implement scheduled maintenance services and respond to service calls.
  • Work closely with dispatch to ensure timely service and maintain accurate repair records.

Qualifications:

  • High School diploma or equivalent; technical training is a plus.
  • 5-7 years of relevant experience in a similar role.
  • Expertise in mechanical and electrical systems.
  • Strong written and verbal communication skills.
  • Excellent customer service skills.
  • Valid driver's license with a clean driving record.

Key Responsibilities:

  • Diagnose and repair floor care machinery, including auto scrubbers and vacuums.
  • Assist management in troubleshooting and resolving issues.
  • Maintain the overall appearance and functionality of the facility.
  • Facilitate on-site equipment pickup and delivery.
  • Provide training to customers on equipment operation and maintenance.
  • Ensure adherence to safety protocols and regulations.
  • Respond to customer inquiries in a timely and professional manner.
  • Manage service vehicle and inventory effectively.
  • Collaborate with colleagues to address service challenges.
  • Deliver outstanding customer service consistently.

What We Offer:

  • Competitive salary structure.
  • Comprehensive benefits package.
  • 401k plan with company contributions.
  • Generous paid time off and holidays.

Brady Industries is an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, color, religion, age, disability, or veteran status. Pre-employment screenings are part of our hiring process.

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