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Client Support Specialist
2 months ago
Customer Service Representative
Job Category: Customer Service Requisition Number: CUSTO01399
Job Details
Description
Schurz Communications Foundation, Inc. is seeking a motivated individual who is eager to contribute and develop within our organization. The Customer Service Representative will play a crucial role in enhancing the customer experience for our video, high-speed internet, and telephone services aimed at both residential and commercial clients.
Joining Schurz Communications Foundation, Inc.
As part of our award-winning team, you will enjoy a comprehensive benefits package that includes health and dental insurance, a 401(k) plan with company matching, a generous paid time off program, a wellness initiative, and employer-sponsored short and long-term disability coverage. We pride ourselves on fostering an environment that allows each employee to cultivate their talents and reach their full potential. Our mission is to build a legacy for future generations of customers, employees, communities, and stakeholders, ensuring that our organization continues to grow stronger and better.
Strategic Objectives:
- Attract, invest in, and retain top talent.
- Grow revenues by nurturing profitable customer relationships.
- Innovate and collaborate to create a better future.
- Continuously improve operational performance for sustained growth.
Key Responsibilities:
- Effectively prioritize and organize tasks.
- Utilize problem-solving skills with advanced broadband technology.
- Proficiently use personal computers and software applications (e.g., word processing, spreadsheets, billing systems).
- Apply basic mathematical knowledge.
- Understand video, broadband, and telecommunication products and services.
- Exhibit professional phone etiquette and de-escalation techniques.
- Communicate clearly to educate customers and promote company offerings.
- Work independently and manage daily assignments efficiently.
- Adapt to changing circumstances and deliver exceptional customer service.
- Promote and sell company products and services.
- Investigate customer complaints and process billing adjustments.
- Achieve sales targets through new customer acquisition and upselling.
- Follow up on sales leads and resolve customer account issues.
- Complete additional tasks as assigned by supervisors.
- Provision service orders through various user interfaces.
- Maintain a professional image through appearance and interactions.
- Adhere to safety protocols and company policies.
- Demonstrate proficiency in the English language.
Qualifications:
- Minimum of 3 years of relevant technical or electronic experience.
- High school diploma or GED equivalent.
Preferred Skills:
- Ability to lift up to 25 lbs.
- Capability to work seated for extended periods.
- Experience using a telephone headset for prolonged durations.
- Willingness to participate in certification and development courses.
