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At Motion Ai, we believe in taking care of our people and their families by offering flexibility, as well as an excellent benefits package. With options for healthcare coverage, 401(k) with a match, tuition reimbursement, vacation, sick, and holiday pay to name a few. If you are looking for a long term place to hang your hat, this is it. As a CSR Specialist your responsibility will be to handle calls of a non-routine nature that require deviation from standardized procedures. With an excellent training program you will CSR Specialist you will acquire extensive knowledge of the company's products and services. CSR Specialist functions as the inside half of the sales team to ensure transactions are error free, while providing guidance and technical advice to less experienced Customer Service Representatives.
A Day in the life...
• Responding to customer inquiries, providing quotes and taking customer orders via telephone, fax, email, electronic methods or walk-in (counter sales). You will be the Subject Matter Expert on one or more technical products.
• Proactively generating sales
• Orders items to ensure appropriate inventory levels are maintained for customers.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory.
What you need:
Typically requires a bachelors degree and three (3) years of related experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES:
• Reliability, organization and attention-to-detail required.
• Excellent communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Specialty product knowledge from previous warehouse and inside sales experience
Great place to work
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