Automotive Customer Service Specialist

2 weeks ago


Florence, Kentucky, United States Kerry Automotive Full time
Position Overview
Kerry Automotive is on the lookout for an Automotive Customer Service Specialist to enhance our dynamic team.

This role involves providing exceptional customer support during service appointments, preparing comprehensive and precise estimates for vehicle maintenance, and collaborating effectively with the service manager and team members.

The successful candidate will possess a solid understanding of automotive maintenance and repair processes, demonstrate the ability to thrive in a fast-paced environment, and manage customer concerns with professionalism and empathy.

Compensation & Benefits
We provide a competitive salary structure along with commission opportunities, and the chance to be part of a leading automotive organization. Our benefits package encompasses Paid Time Off, Medical, Dental, and Vision coverage, a 401(k) plan, paid holidays, and additional voluntary options.

Key Responsibilities
  • Welcome customers warmly and promptly
  • Gather vehicle details to deliver accurate service estimates
  • Draft repair orders
  • Clarify services and related costs to customers
  • Follow up with clients regarding their service experiences
  • Coordinate with the Service Manager and technical personnel
  • Address customer complaints with tact and understanding
  • Keep customers informed about the progress of their vehicle repairs
  • Drive additional sales through effective presentations
Qualifications
  • Minimum of 2 years experience as an Automotive Service Advisor
  • Strong knowledge of automotive service and repair protocols
  • Exceptional customer service abilities with a knack for resolving complaints
  • Valid driver's license required
  • Flexibility to work varied hours, including weekends
EEOC Statement

Kerry Automotive is committed to fostering an inclusive workplace and does not discriminate based on race, color, gender, religion, national origin, age, disability, or any other protected characteristic. All qualified candidates will receive full consideration for employment.



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