Bilingual Customer Experience Specialist

1 month ago

Downers Grove, United States Shared Imaging Full time

Shared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our "White Glove" service model by delivering the best patient experience possible.

Shared Imaging is looking for a Full Time Bilingual Customer Experience Specialist (Scheduling) to work remotely.

Requirements:

  • Days/Shift: Monday - Friday, 11am to 7:30pm CST
  • Bilingual - English/Spanish
  • Reside in IL - be able to travel to Downer's Grove office for trainings and meetings
Job Responsibilities:

Manage incoming customer service & patient scheduling phone calls & other customer requests. Schedule patients for PET/CT scans and send encrypted patient paperwork and patient schedules. Verify insurance benefits and authorizations. Order patient doses daily following dose schedules. Back up for service; creating service requests and dispatching accordingly. Identify and resolve customer concerns in a professional and timely manner. Use web-based system called OMS/ServiceMax, Word and Excel on a daily basis. Log all communication in service request, and escalate service calls when needed. Interact with vendors and customers via phone, email and text. Attach Field Service Reports to service request in OMS Audit vendor report and make sure we have all calls logged in OMS Flexible. Able to work OT when needed (come in early/leave later, switch schedules for coverage). Follow through on resolution of any customer needs. Other duties as determined by your managers. Driving to the corporate office (Downer's Grove, IL) to train other coworkers when needed.

Essential Functions, competencies, knowledge, skills and abilities:
  • Professional engagement & follow-up communication via phone, email & support software with customers and co-workers.
  • Exhibits an attitude that is one of positive, can do and customer first with all customers.
  • Consistently perform all steps of the Customer Experience Initiative.
  • Being patient to train others
  • Customer service/call center/patient scheduling experience.
  • Time management organization & focus on ability to prioritize & multi task with focus to detail.
  • Ability to articulate thoughts into clear & concise written and verbal communication.
  • Computer literate - typing, use of Word, Excel and Outlook

We value our employees and we want them to be healthy and happy. We offer competitive salaries, travel allowance and a diverse blend of benefits, incentives, and business practices and we are continually evaluating our offerings to ensure that Shared imaging is a truly great place to work

Shared Imaging is committed to equal employment opportunity. The company offers a drug-free work environment to all qualified applicants without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status or any other category protected by applicable law. Equal employment opportunity includes hiring, training, promotion, transfer, demotions and termination.

  • Bilingual Customer Experience Specialist

    1 month ago

    Downers Grove, United States Shared Imaging Full time

    Job DescriptionJob DescriptionShared Imaging is a privately held organization that has been committed to growing organically and has doubled our revenue in the past 10 years and is committed to having the best technology possible to help support our clients. We pride ourselves on our "White Glove" service model by delivering the best patient experience...

  • Bilingual Client Support Specialist

    6 days ago

    Downers Grove, Illinois, United States Shared Imaging Full time

    Company Overview:Shared Imaging is a privately owned entity dedicated to organic growth, having successfully doubled our revenue over the past decade. We are committed to providing state-of-the-art technology to enhance our client support. Our focus is on delivering exceptional service through our 'White Glove' model, ensuring the best possible experience...

  • Customer Experience Specialist

    3 months ago

    Downers Grove, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Bilingual Customer Support Specialist

    7 days ago

    Elk Grove Village, Illinois, United States Technical People Full time

    Bilingual Customer Support Specialist Our organization is seeking a Bilingual Customer Support Specialist fluent in German. Key Responsibilities of the Bilingual Customer Support Specialist Engage with clients and vendors in both English and German languages.Employ Microsoft Office applications, including Word and Excel, as necessary.Act as an internal...

  • Bilingual Client Relations Specialist

    6 days ago

    Downers Grove, Illinois, United States Shared Imaging Full time

    Shared Imaging is a dynamic organization dedicated to organic growth, having successfully doubled our revenue over the past decade. We are committed to utilizing the most advanced technology to support our clients effectively. Our commitment to a 'White Glove' service model ensures that we deliver an exceptional experience for every patient.We are currently...

  • Bilingual Customer Support Specialist

    6 days ago

    Pleasant Grove, Utah, United States ASEA Full time

    Job OverviewBilingual Customer Support SpecialistASEA is seeking a dedicated and passionate Bilingual Customer Support Specialist to enhance our customer service experience. As a prominent player in the cellular health industry, ASEA is committed to promoting a sustainable lifestyle through our innovative health products. Our organization is recognized as...

  • Bilingual Client Support Specialist

    21 hours ago

    Downers Grove, Illinois, United States Shared Imaging Full time

    Company Overview:Shared Imaging is a privately owned organization dedicated to organic growth, having successfully doubled our revenue over the past decade. We are committed to providing state-of-the-art technology to enhance our client support. Our reputation is built on a "White Glove" service model, ensuring an exceptional experience for every...

  • Bilingual Customer Support Specialist

    6 days ago

    Pleasant Grove, Utah, United States ASEA Full time

    Job OverviewBilingual Customer Support SpecialistASEA is seeking a dedicated and skilled Bilingual Customer Support Specialist to enhance our customer service experience. As a pioneer in cellular health, ASEA is committed to promoting a sustainable lifestyle through our innovative health products, delivered via a direct-selling model. Our workplace is...

  • Bilingual Customer Support Specialist

    6 days ago

    Pleasant Grove, Utah, United States ASEA Full time

    Job OverviewBilingual Customer Support SpecialistASEA is seeking a dedicated and passionate Bilingual Customer Support Specialist to enhance our customer service operations. As a global pioneer in cellular health, ASEA is committed to promoting a sustainable lifestyle through the distribution of premium health products via a direct-selling model. Our...

  • Bilingual Client Relations Specialist

    20 hours ago

    Downers Grove, Illinois, United States Shared Imaging Full time

    Company Overview:Shared Imaging is a privately owned enterprise dedicated to organic growth, having successfully doubled our revenue over the past decade. We are committed to utilizing the most advanced technology to support our clients and pride ourselves on delivering a "White Glove" service model that ensures an exceptional patient experience.Position...

  • Bilingual Customer Support Specialist

    7 days ago

    Pleasant Grove, Utah, United States ASEA, LLC Full time

    BILINGUAL CUSTOMER SUPPORT, CALL CENTER ASEA is seeking a dedicated and passionate Bilingual Call Center Specialist to become a vital part of our organization. As a prominent player in the cellular health industry, ASEA is committed to promoting a sustainable lifestyle by offering premium health products through a direct-selling approach. Our innovative...

  • Bilingual Patient Scheduling Representative

    2 days ago

    Downers Grove, Illinois, United States Shared Imaging Full time

    Shared Imaging is a well-established organization dedicated to organic growth, having successfully doubled our revenue over the past decade. We are committed to utilizing the latest technology to provide exceptional support to our clients. Our hallmark is our "White Glove" service model, which ensures the highest quality patient experience.We are currently...

  • Customer Service Representative

    2 months ago

    Downers Grove, United States Kemper Full time

    Location(s) Downers Grove, Illinois Details Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge,...

  • Customer Support Specialist-Vet Tech

    4 weeks ago

    Downers Grove, United States Prudent Pet Full time

    Job DescriptionJob DescriptionAbout Our Company and TeamAt Prudent Pet Insurance Agency, we want our pets to enjoy great health and receive the best medical care possible throughout their lives. Like so many people today, we consider our pets to be members of the family and want to do whatever it takes to keep them safe.Knowing your options when it comes to...

  • Spanish-English Customer Service Representative

    23 hours ago

    Downers Grove, Illinois, United States Shared Imaging Full time

    Shared Imaging is a dynamic organization dedicated to organic growth, having successfully doubled our revenue over the past decade. We are committed to providing top-tier technology to support our clients effectively. Our commitment to a 'White Glove' service model ensures that we deliver an exceptional experience for every patient.We are currently seeking a...

  • Customer Experience Specialist

    3 months ago

    Grove City, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    2 months ago

    Maple Grove, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Success Specialist

    19 hours ago

    Downers Grove, Illinois, United States Verity Technologies Full time

    Verity Technologies is seeking a Customer Success Specialist to join our growing team! As a Customer Success Specialist, you will play a vital role in ensuring the success of our innovative virtual reality-powered physical therapy solutions within clinics and customer sites. You will be the primary point of contact for our valued customers, providing...

  • Bodily Injury Claims Specialist

    6 days ago

    Downers Grove, Illinois, United States Iamic Full time

    Bodily Injury Claims Specialist Iamic Insurance is a prominent name in the specialized insurance sector. Our achievements are a testament to the dedicated and diverse individuals who positively impact our clients' lives every day. We foster a high-performance culture, offering valuable opportunities for personal growth and professional challenges, all while...

  • Customer Account Specialist

    1 month ago

    Downers Grove, United States PLZ Company Inc. Full time

    PLZ is committed to product stewardship and innovation, strong ethical standards, sustainable operations and most importantly, the development of our people. Whether at our manufacturing facilities or corporate headquarters, PLZ prioritizes health and safety, and offers you the support you need to create the career you want, through engagement, equity and...