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Bilingual Client Relations Specialist
2 months ago
Shared Imaging is a dynamic organization dedicated to organic growth, having successfully doubled our revenue over the past decade. We are committed to utilizing the most advanced technology to support our clients effectively.
We are currently seeking a Full-Time Bilingual Customer Experience Specialist (Scheduling) to join our remote team.
Position Requirements:
Work Schedule:
Monday - Friday, 11am to 7:30pm CST
Bilingual proficiency in English and Spanish
Must reside in Illinois and be available for occasional travel for training and meetings
Key Responsibilities:
Handle incoming customer service inquiries and patient scheduling calls. Schedule patients for PET/CT scans and manage encrypted patient documentation and schedules. Verify insurance benefits and obtain necessary authorizations. Order patient doses daily according to established schedules. Provide backup service by creating service requests and dispatching as needed. Address and resolve customer concerns in a timely and professional manner. Utilize a web-based system called OMS/ServiceMax, along with Word and Excel, for daily operations. Document all communications in service requests and escalate issues when necessary. Communicate with vendors and customers through phone, email, and text. Attach Field Service Reports to service requests in OMS. Audit vendor reports to ensure all calls are logged accurately in OMS. Flexibility to work overtime when required (including early starts or late finishes, and schedule adjustments for coverage). Ensure follow-through on all customer needs. Additional duties as assigned by management.
Essential Skills and Competencies:
Professional communication and follow-up with customers and colleagues via phone, email, and support software.
Maintain a positive, customer-first attitude in all interactions.
Consistently execute all components of the Customer Experience Initiative.
Demonstrate patience in training others.
Experience in customer service, call center operations, or patient scheduling.
Strong time management and organizational skills with the ability to prioritize and multitask effectively.
Excellent written and verbal communication skills.
Proficient in computer applications, including typing, Word, Excel, and Outlook.
We value our employees and prioritize their health and happiness. We offer competitive salaries, travel allowances, and a diverse range of benefits and incentives, continually assessing our offerings to ensure that Shared Imaging remains an exceptional workplace.
Shared Imaging is an equal opportunity employer committed to maintaining a drug-free work environment for all qualified applicants, without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, marital status, veteran status, or any other category protected by applicable law. Equal employment opportunity encompasses hiring, training, promotion, transfer, demotion, and termination.
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