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Bilingual Customer Support Specialist

2 months ago

Pleasant Grove, Utah, United States ASEA Full time
Job Overview

Bilingual Customer Support Specialist


ASEA is seeking a dedicated and passionate Bilingual Customer Support Specialist to enhance our customer service operations. As a global pioneer in cellular health, ASEA is committed to promoting a sustainable lifestyle through the distribution of premium health products via a direct-selling model. Our innovative products target health at the genetic level, and we are proud to be recognized among Utah's Best Places to Work. Our team thrives in a collaborative environment that balances hard work with enjoyment, featuring a modern office space equipped with recreational amenities.


POSITION SUMMARY:


The Bilingual Customer Support Specialist will provide assistance to ASEA distributors and customers through both inbound and outbound communications. This role is essential in addressing inquiries, resolving issues, and serving as a reliable information source in both English and Spanish.


KEY RESPONSIBILITIES:

  • Respond to phone and email inquiries, clarifying issues, researching solutions, and providing relevant information.
  • Offer comprehensive product and service details to customers.
  • Process requests, execute transactions, and accurately input new customer data into the system.
  • Conduct follow-ups on customer interactions and escalate unresolved matters as needed.
  • Enhance job knowledge through participation in training and educational programs.
  • Collaborate effectively as a member of the customer support team.
  • Adhere to all documentation protocols for calls.
  • Perform additional duties as assigned.
  • Work schedule: Monday - Thursday 9 AM-5 PM, Friday 2 PM-10 PM.

QUALIFICATIONS:

  • Ability to work in an office environment.
  • High school diploma or equivalent required.
  • Fluency in business-level English and Spanish; proficiency in additional languages is advantageous.
  • Prior experience in customer service is essential.
  • Experience in the Direct Sales or Network Marketing sector is highly preferred.
  • Excellent communication and organizational abilities.
  • Capability to work independently and demonstrate effective problem-solving skills.
  • Personable, adaptable, reliable, and professional demeanor.
  • Strong attention to detail and ability to manage multiple tasks.
  • Proficient in Microsoft Office, internet applications, and CRM systems.

If you are eager to contribute to a dynamic team and make a significant impact within our organization, we encourage you to consider this opportunity. We offer a competitive salary and a comprehensive benefits package, including 401(k), medical, dental, vision, life, disability, supplemental insurance, paid time off, and complimentary company products.

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