Bilingual Client Support Specialist

2 weeks ago


Downers Grove, Illinois, United States Shared Imaging Full time

Company Overview:
Shared Imaging is a privately owned entity dedicated to organic growth, having successfully doubled our revenue over the past decade. We are committed to providing state-of-the-art technology to enhance our client support. Our focus is on delivering exceptional service through our 'White Glove' model, ensuring the best possible experience for our patients.

Position Summary:
We are seeking a Full-Time Bilingual Customer Experience Specialist (Scheduling) to work remotely. This role is essential in managing customer interactions and scheduling for our services.

Key Responsibilities:
As a Bilingual Customer Experience Specialist, your duties will include:

  • Handling incoming customer service inquiries and patient scheduling requests.
  • Coordinating appointments for PET/CT scans and managing patient documentation.
  • Verifying insurance benefits and obtaining necessary authorizations.
  • Ordering patient doses according to established schedules.
  • Providing backup support for service requests and dispatching as needed.
  • Addressing and resolving customer concerns promptly and professionally.
  • Utilizing our web-based systems, including OMS/ServiceMax, as well as Microsoft Word and Excel.
  • Logging all communications and escalating service calls when necessary.
  • Engaging with vendors and customers through various communication channels.
  • Ensuring all service requests are accurately documented in our systems.
  • Flexibility to work overtime and adjust schedules as required.
  • Following up on customer needs and ensuring their satisfaction.
  • Participating in training sessions for new employees as needed.

Essential Skills and Qualifications:
The ideal candidate will possess:

  • Strong communication skills, both verbal and written, with a focus on customer engagement.
  • A positive attitude and a customer-first mindset.
  • Experience in customer service, call center operations, or patient scheduling.
  • Excellent time management and organizational skills, with the ability to prioritize tasks effectively.
  • Proficiency in computer applications, including typing, Microsoft Word, Excel, and Outlook.

At Shared Imaging, we value our employees and strive to create a healthy and fulfilling work environment. We offer competitive compensation, travel allowances, and a comprehensive benefits package. Our commitment to equal employment opportunity ensures a diverse and inclusive workplace for all.



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