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Customer Care

4 months ago

Nashville, United States Qonto Full time

???? **Privacy Notice**

**Customer Care - Delight Team**

Barcelona / Operations & Customer Success Customer Success / Full-time **create the finance solution all businesses love.** , we believe that great service comes from great thinkers. Thats why we strive to provide the right environment that allows you to excel in your work. Check out to learn about our working ethos**: The Qonto Way**

and launched Qonto in July 2017, and the team has achieved great things since then: - Market leader for online SME banking in Europe - 220,000 SME clients - Outstanding customer satisfaction ( | | ) - Recognized as one of the best startups to work for ( | ) - 622 millionraised so far with a 4.4 billion valuation after Series D - International investors including Valar, Alven, Tencent, DST Global, Tiger Global, TCV, Alkeon, Eurazeo, KKR, Insight Partners - 4 offices in Paris, Berlin, Milan, and Barcelona - And 500+ happy Qontoers building a finance solution businesses love to use

Our values: - **Ambition** | We tackle big challenges. No matter what - **Teamwork** | We create momentum by working together, at the same speed - **Mastery** | We pursue excellence through continuous learning. We face challenges with humility. Every day - **Integrity** | We're open. We're honest. And we earn the trust of our clients and each other

The mission of the Operations department is to offer the best service to our customers while ensuring fluid internal processes, permanent monitoring of activities, and an optimal level of security (especially on back-office and fraud topics).

Join our **Customer Care** team where you will guide our clients: you will be fully dedicated to customer satisfaction and participate in the creation and maintenance of services and processes. We are proud of our ????and we always want to improve it That's why we see our Customer care team as a strong asset in our mission to become the finance solution all businesses love.

Qonto Customer Care is growing fast and were diversifying the actions in place to help our clients succeed

?????????????????? **As a Customer Care - Delight Team, you will**

**Create customized communication campaigns** aiming to inform and instruct key clients about new features being deployed **Dynamize our Public platforms**, both by answering existing posts from our clients and by re-posting content cross-platforms **Identify upsell opportunities** and share them with relevant internal teams **Work transversally with all teams involved in Qonto's image and reputation** for diverse projects (Newsletters, ratings...) **Participate in the completion and update** of internal content ((FAQ, knowledge basis, processes...) linked to your scope

**???? What you can expect**

A 360 job merging marketing, communication, and upsell An international environment Room for improvement

**????About You**

**Customer-centric**: You show empathy, diplomacy, a hint of marketing skills and enjoy being in contact with customers **Mastery:** You have good notions of Community management and Warm door outbound campaigns **Curious**: You have a proactive mindset and think beyond the data to identify opportunity areas **Communication skills**: You can communicate efficiently with different audiences and you are comfortable with written and oral communication, and on public channels **Languages**: You are fluent in French, and have a good level of English. It is a plus to speak German, Italian or Spanish.

**???? Perks**

You got it: helping you succeed is our #1 priority. We have put together several perks to make your life easier and more will be added as Qonto grows further ????

**Office & Team Life** - A with services - Monthly team events, and specific budget to organize team offsite - Free coffee, snacks in the kitchen, and a budget allocated to managers for small team events - The latest equipment from Apple

**Qontos benefits** - Tailor-made Remote Policy - A competitive salary package (healthcare, commute...) - 23 days off - Meal vouchers - Alan () health insurance - Partnership with - An inclusive environment with a real focus on parity (40% of our teams are women) - Access to , a digital platform to take care of your mental health - Career tracks that can match all expectations (Expert or Manager tracks): we believe in our Qontoers and we want them to progress on their journey at Qonto. And in addition, internal and international mobility is also promoted

**???? Our hiring process:**

**- A 60 min video call with one of our Talent Acquisition Managers,** to better understand your career plan and answer any questions you may have **- A 60 min video call with your future manager,** to be aligned on expectations on both sides and to talk about how you would work together **- A remote exercise** to evaluate your skills and give you a taste of what working Qonto could be like **- Video calls or onsite interviews with future team members** *(optional)* to help you understand what working at Qonto is like **- A final video call or onsite interview** with the manager of your future Department

We will send you an **interview guide** so you can best prepare yourself. On average our process lasts **20 working days** and offers usually follow within **48 hours** ????

Thank you for considering joining Qonto. We cannot wait to learn more about you | | |