Warehouse Customer Care Coordinator

2 months ago


Nashville, United States ResourceMFG Full time

summary Smyrna Manufacturing Warehouse Is Hiring For ACustomer Care Coordinator to Start February 22nd. Details: $28 an Hour Monday to Friday 8hrs a day No Overtime Available Job Functions: This position is responsible for all daily communication on projects to Schneider Electrics internal Project Managers The daily sales interactions include project monitoring, managing internal VIP customers, coordinating logistics to and from the customer, final order processing, while maintaining positive and strong customer relationships Resolve customer complaints; consult with production, shipping, warehouse or common carrier personnel to trace missing or delayed shipments Analyzes and evaluates problems with communication and/or processes related to scheduling production orders through the plant and recommends solutions Provide customer resolution for complex installations restoring customer application and confidence in Schneider Electric product Ability to handle and process customer complaints and concerns in a professional manner Technical expertise, analysis, and reporting for customer complaints on products required-skills: Warehouse Customer Care CoordinatorRequirements: Bachelor's Degree Excellent customer service skills with the ability to excel under high pressure and time sensitive situations Ability to work independently as well as collaboratively with a small Customer Service department Strong Customer focus:demonstratedability to develop andmaintainpositive customer relationships Capable ofestablishingown tasks list and work with little supervision and make independent decisions to meet customer deadlines Must have the desire and ability to learn products relevant to assigned customer base SAP experience Strong Excelproficiency, managelarge quantitiesof data for analysis. Pivots, VLOOKUP and moreneededdaily.


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