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Customer Care Agent

2 months ago

Nashville, United States OneTouch Direct Full time
Job DescriptionJob Description

OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

OneTouch Direct is looking for motivated individuals to fill the role of Customer Care Agent. If you have a passion for customer care and enjoy connecting with customers, this is the perfect opportunity for you

Responsibilities:

  • Responsible for taking inbound calls and providing customer care to help resolve issues.
  • Build rapport and establish relationships
  • Promote and upsell products or services
  • Meet and exceed quality targets
  • Provide excellent customer service to clients

Requirements

  • 1-2 years retail or customer service/call center experience is an asset
  • Professional phone etiquette and interpersonal skills
  • Passionate about resolving issues and creating a great customer experience
  • Positive and proactive attitude
  • Ability to work independently and as part of a team
  • Goal-oriented and self-motivated
  • Basic computer proficiency

Benefits

  • Full-Time Hours: $16/Hour, 40-hour work week
  • Schedule adherence spiff
  • Weekly lunch allowance
  • Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment
  • Benefits: Health Care Plan (Medical, Dental & Vision)
  • Growth: Opportunity for professional advancement as we grow
  • Culture: Diverse, welcoming culture with Employee Resource Groups