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Customer Care Representative

2 months ago

Nashville, Tennessee, United States Novatech, Inc. Full time

**Technical Customer Care Specialist**

At Novatech, Inc., we're a leading business technology provider, offering a comprehensive portfolio of IT, Print, Cloud, and Security solutions. Our unified solution portfolio is known as The Novatech Managed Office.

We're seeking a highly skilled **Technical Customer Care Specialist** to join our team in Nashville, TN.

**Your Key Responsibilities:**

  • Provide technical support to customers with printer/copier related issues
  • Offer technical phone support to sales and service teams
  • Collaborate with customers and coworkers to troubleshoot technical issues remotely
  • Serve as the primary contact for all customer-related issues
  • Assist with pre-sales/installations of networked multi-function devices
  • Ensure customer satisfaction is achieved on all support calls

**Your Qualifications:**

  • Experience with remote access tools
  • Excellent customer service skills
  • Detail-oriented with the ability to multi-task
  • 1+ year experience in a help desk environment
  • Basic hardware and software troubleshooting skills
  • Ability to use the internet, including web browser, e-mail, and FTP
  • Knowledge of Microsoft Windows 7/8/XP/Vista, Microsoft Office, and other common PC programs
  • A+, N+ Certification preferred
  • Basic networking skills, including working with TCP/IP/DHCP/DNS

**What We Offer:**

  • Market-competitive salary based on experience
  • Comprehensive benefit package, including medical, prescription, dental, vision, life insurance, and other supplemental coverage
  • 401(k) plan with matching company contribution
  • Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays, and Parental Leave
  • $300 per year to contribute to achieving your personal wellness and fitness goals
  • Employee Recognition Program

Novatech, Inc. is an equal employment opportunity employer and considers qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status, or any other characteristic protected under applicable law.