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Customer Care Representative

2 months ago

Nashville, Tennessee, United States Bellecares Full time

Customer Service Associate

About Belle

Belle is a technology-driven network of Advanced Nail Technicians, known as Belle Technicians, dedicated to delivering exceptional in-home therapeutic foot care for senior citizens. Our mission is to transform the foot healthcare landscape from reactive measures to proactive solutions. We are committed to safeguarding the feet, independence, and well-being of our clients while ensuring a delightful experience in the comfort of their homes. Inclusion, respect, and motivation are core values that we uphold for all team members. As Belle continues to expand, we offer remarkable opportunities for professional growth.

Position Overview

We are seeking a full-time Customer Service Associate based in Nashville to deliver top-notch support to our valued customers. This position will initially operate remotely, with plans to transition to an in-office environment in the near future.

Key Responsibilities:

  • Engage in a comprehensive training program during standard business hours.
  • Manage customer service operations through various channels (phone, email, chat).
  • Act as the representative voice of Belle to our clientele.
  • Coordinate with Belle Technicians in the field to address member inquiries and requests.

Qualifications and Skills:

  • Minimum of 1 year of experience in customer service, retail, or receptionist roles.
  • Proficient in using personal computers, WiFi, and mobile devices for work purposes.
  • Ability to communicate clearly and patiently with senior citizens over the phone.
  • Demonstrate self-management and accountability in handling work assignments.
  • Possess a positive, energetic, and empathetic demeanor.
  • Experience in startup environments, clinic reception, salon/spa reception, or working with senior citizens is preferred.
  • Bilingual proficiency in English and Spanish is a plus.

Benefits:

  • Competitive salary with performance-based bonuses.
  • Comprehensive health, dental, and vision insurance.
  • Short-term and long-term disability benefits.
  • 401k plan (non-matching).
  • Paid time off, sick leave, and paid holidays.
  • Opportunity to make a meaningful impact in the industry and enhance lives.