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Customer Care Representative

3 months ago

Nashville, United States RJ Young Full time

This individual will be responsible for answering all incoming calls and providing excellent customer service to all internal and external customers in a fast-paced environment.

Major Goals and Responsibilities

  • Field inbound calls in a professional manner.
  • Respond to and resolve customer questions.
  • Research possible solutions to customer issues.
  • Enter incoming service and supply requests.
  • Follow up with customers when necessary.
  • Perform other miscellaneous duties as directed by the Customer Care Manager.
  • Research and respond to billing inquiries from customers including questions regarding meter readings, program types, changes in billing, increase in rates, charge service, etc.
Behavioral Characteristics, Attitudes and Skills Required
  • Good listening skills
  • Problem solving skills
  • Strong communication skills, both verbal and written
  • Empathetic
  • Detail oriented
  • Excellent organizational skills
  • Willingness to learn and adapt
  • Must be able to work in a high stress, fast-paced environment
  • Dependable
  • Attentive to customers' needs
  • Team Player
Prerequisites
  • High school diploma
  • Proficient PC and keyboarding skills with ability to multi-task through different applications/screen
  • The ability to type 25 wpm
  • Good numerical and analytical skills