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Patient Service Representative- East Mason

2 months ago

Green Bay, United States Prevea Health Services, Inc. Full time

Green Bay, WI Position Type: Full-time Pay Type: Hourly Job Title/Position: Patient Services Representative Job Classification: Administrative/Professional Support THE MISSION STATEMENT: To take care of people with passion, pride, and respect. OVERALL EXPECTATIONS STATEMENT: Providing exceptional care for our patients as well as recognizing the value of your co-workers is the expectation of all members of the Prevea Health organization. All members are expected to focus on the patient's needs; relate to all in a friendly, accepting manner; communicate in a positive and professional way to patients and co-workers; use time effectively and efficiently; and demonstrate an overall high level of performance. Brief Description of Job Responsibilities: Greets, instructs, directs and schedules patients and visitors in an engaging and positive manner. Serves as a liaison between patient and medical staff. Makes a positive first impression on any person utilizing Prevea Health services, whether on the phone or in person. Major Responsibilities: Coordinate communication between patients, family members, medical staff, providers and administrative staff via phone, in person, or through MyPrevea. Direct patient inquiries or complaints to appropriate parties. Assist patient or caller in directing medical concerns; receive and route messages to appropriate staff. Obtain and confirm accurate demographic and insurance/coverage information. Schedule and confirm patient appointments. Assist patient or caller with financial questions regarding policies, insurances, payments or other financial needs. Attend meetings as required and follow the policies and procedures of the organization. Specialized Requirements: Handle cash in accordance with Prevea policies and procedures. Appropriately collect required payments, including co-payments, outstanding balances, and payments due prior to services being rendered. Provide error-free and accurate daily batch and/or deposits to appropriate staff for processing. Complete all work tasks in accordance with privacy, compliance and HIPAA laws. Perform patient screening duties as determined necessary for a specific department and/or site. Performance Requirements: Ability to adapt to frequently changing protocols and processes in a fast-paced environment. Knowledge of principles and processes for providing exceptional customer service. Communicate effectively with employees throughout the organization in a proactive and positive manner. Promote teamwork and provide a supportive environment for staff. Ability to multi-task efficiently. Ability to think critically using provided information in the decision-making process. Engage in active listening by giving full attention to what others are saying. Must be empathetic and responsive to patient's needs. Knowledgeable of the computer systems with an emphasis on learning and training on the Epic system. Ability to work independently. Knowledge of grammar, spelling, and punctuation to accurately type patient information. Ability to speak clearly, concisely, and professionally. Must be willing to work at all locations, various shifts and extended hours as needed. Education/Experience/Certifications: Experience in customer service, insurance and/or healthcare setting preferred. Proficient interpersonal, telephone and computer skills. Non-Essential Duties: Other duties as assigned. Typical Working Conditions: Work is performed in an office environment. Involves continual contact with staff and the public. Typical Physical Demands: Requires sitting for long periods of time. Working in an office environment. Some bending and stretching is required. Vision must be correctable to 20/30 and hearing must be in the normal range. Working with occasional stress and the ability to adapt to continuous change is required. #J-18808-Ljbffr