Patient Service Representative
3 months ago
This position will work 18 hrs per week and will include nights and weekends. Patient Service Representative Come work where we specialize in you We have nearly 2,000 reasons for you to consider a career with Prevea Health-they're our employees. We're an organization that values kindness, responsibility, inclusivity, wellness and inspiration. At Prevea, we provide continuous education, training and support so every member of the team contributes to our success. Together we are the best place to get care and the best place to give care. Job Summary The Patient Service Representative (PSR) role at Prevea Health is responsible for welcoming, registering, and scheduling patients and/or visitors in a friendly and positive manner. This position acts as a liaison between patients and medical staff. The Patient Service Representative (PSR) is responsible for creating a positive first impression for anyone who uses Prevea Health services, whether over the phone, in person, or through MyPrevea. What you will do * Coordinate communication between patients, family members, medical staff, providers, and administrative staff via phone, in person, or through MyPrevea. * Obtain and confirm accurate demographic and insurance coverage information. * Route medical inquiries, complaints & messages to appropriate parties. * Assist patients and callers with financial inquiries, including policies, insurance, payments, and other financial needs. * Collect required payments, including co-payments, outstanding balances, and payments due at the time of service. * Complete necessary account, referral, and claim edit workflows and maintenance in assigned work queues * Schedule and confirm patient appointments. * Provide accurate daily batch and/or deposits to appropriate staff for processing. Education Qualifications * High School Diploma and/or GED Required Experience Qualifications * 1-3 years Experience in customer service, insurance and/or healthcare setting Preferred Skills and Abilities * Display proficient telephone and computer skills with clear and professional speaking abilities. * Able to provide exceptional customer service by assessing patient needs, meeting quality standards, and evaluating satisfaction. * Capable of being empathetic and responsive to patient's needs by actively listening, asking appropriate questions, and continually looking for ways to provide assistance. * Able to efficiently multi-task and adapt to fast-paced environments with frequently changing protocols and processes. * Capable of effectively and positively interacting with staff members throughout the company. * Promote teamwork and provide a supportive environment throughout the organization. * Display grammar, spelling, and punctuation knowledge to type patient information and take appropriate messages accurately. * Able to work independently and think critically using provided information. Physical Demands * Sit - Constantly * Stand - Rarely * Walk - Rarely * Drive - Rarely * Climb (Stairs/Ladders) - Rarely * Bend (Neck) - Frequently * Gross Manipulation (Hands/Arms) - Rarely * Squat - Rarely * Twist/Turn (Neck) - Occasionally * Lift/Carry 0-10 lbs. - Rarely * Lift/Carry 11-25 lbs. - Rarely * Lift/Carry 26-35 lbs. - Rarely * Push/Pull up to 10 lbs. - Rarely * Push/Pull 11-25 lbs. - Rarely * Push/Pull 26-35 lbs. - Rarely * Reach (Above shoulder level) - Rarely * Reach (Below shoulder level) - Constantly * Simple Grasping (Hands/Arms) - Constantly * Fine Manipulation (Hands/Arms) - Constantly * Gross Manipulation (Hands/Arms) - Constantly Working Conditions * Noise - Occasionally Hearing Requirements * Hears Whispers < 3 feet - Constantly * Hears Whispers 3-8 feet - Constantly Vision Requirements * Color Discrimination - Constantly * Near Vision (Correctable to Jaeger 2 or 20/40 binocular) - Constantly * Distance Vision (Correctable to Snellen chart 20/40 binocular) - Constantly Prevea is an Equal Employment Opportunity/Affirmative Action employer. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United State and to complete the required employment eligibility document form upon hire. Prevea participates in E-verify. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
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Patient Service Representative
1 month ago
Green Bay, Wisconsin, United States Advocate Aurora Health Full timePatient Service RepresentativeJoin our team at Advocate Aurora Health as a Patient Service Representative, where you will be the first point of contact for patients in our outpatient department and/or clinic reception. As a key member of our team, you will be responsible for greeting and registering patients, completing necessary forms, obtaining demographic...
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Patient Service Representative
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Green Bay, United States Midwest Dental Group Full timeX Patient Service Representative Position in Green Bay, WI **Patient Service Representative Position in Green Bay, WI** **Full Time Regular - Posted 6 days ago** **Overview** **Patient Services Representative** **FULL TIME** Midwest Dental is now part of the Smile Brands family! Weve got the ideal job for you at the Midwest Dental office in Green Bay, WI....
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Patient Service Representative
4 weeks ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob Title: Patient Service RepresentativeJob Summary: We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Prevea Health. As a key member of our administrative staff, you will be responsible for providing exceptional patient care and support to our patients and families.Key Responsibilities:Coordinate...
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Patient Service Representative
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Green Bay, Wisconsin, United States US Derm Support Roles Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at US Derm Support Roles. As a Patient Service Representative, you will be responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment.Key ResponsibilitiesPerform opening and closing...
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Patient Service Representative
4 months ago
Green Bay, United States US Derm Support Roles Full timeOverviewCome join our team! We have an immediate need for a Patient Service Representative in our Howard/Green Bay, WI clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you!Full Time:34 hours per week, variable...
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Patient Service Representative
3 weeks ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative role at Prevea Health is responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment. This position requires strong communication and interpersonal skills, as well as the ability to multitask and work effectively in a team.Key ResponsibilitiesCoordinate...
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Patient Service Representative
4 weeks ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative role at Prevea Health is responsible for providing exceptional patient care and administrative support in a fast-paced medical office environment. This position requires strong communication and interpersonal skills, as well as the ability to multitask and work effectively in a team.Key ResponsibilitiesCoordinate...
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Patient Service Representative
1 month ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative role at Prevea Health is a vital part of our team, responsible for providing exceptional patient care and support. As a liaison between patients and medical staff, you will be the first point of contact for our patients, ensuring a positive and welcoming experience.Key ResponsibilitiesCoordinate communication...
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Patient Service Representative
3 months ago
Green Bay, United States US Derm Support Roles Full timeOverview Come join our team! We have an immediate need for a Patient Service Representative in our Howard/Green Bay, WI clinic! If you are ready to make an impact every day, and thrive in a fast-paced environment, then a career at Forefront may be the perfect fit for you! Full Time:34 hours per week, variable schedule Monday/Wednesday/Thursday:7:30AM-5:00PM...
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Patient Service Representative
1 week ago
Green Bay, Wisconsin, United States Advocate Aurora Health Full timeJob Summary:As a Patient Service Representative at Advocate Aurora Health, you will play a vital role in ensuring the smooth operation of our healthcare facilities. Your primary responsibility will be to greet and check in patients arriving for their appointments, ensuring that their information is complete and accurate. You will also be responsible for...
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Patient Service Representative
4 weeks ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative role at Prevea Health is a vital part of our team, responsible for creating a positive first impression for patients and visitors. This role acts as a liaison between patients, medical staff, and administrative staff, ensuring seamless communication and exceptional customer service.Key ResponsibilitiesCoordinate...
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Patient Service Representative
2 weeks ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative Float role at Prevea Health is responsible for providing exceptional customer service and support to patients and staff. This position acts as a liaison between patients and medical staff, ensuring a positive experience for all.Key ResponsibilitiesCoordinate communication between patients, family members, medical...
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Patient Service Representative
2 weeks ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative Float (PSR Float) role at Prevea Health is responsible for providing exceptional patient care and support in a fast-paced environment. This position acts as a liaison between patients and medical staff, ensuring a positive and efficient experience for all.Key ResponsibilitiesCoordinate communication between...
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Patient Service Representative Float
1 week ago
Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative Float role at Prevea Health is responsible for creating a positive first impression for patients and visitors. This position acts as a liaison between patients and medical staff, coordinating communication and providing exceptional customer service.Key Responsibilities Coordinate communication between patients,...
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Patient Service Representative
3 weeks ago
Green Bay, United States Advocate Aurora Health Full timeMajor Responsibilities:Greets and checks in patients arriving for their appointments. Ensures patient information is complete and accurate. Collects patient responsibility as identified in the pre-registration process. Completes the registration proc Rehab, Patient, Representative, Rehab, Customer Service, Department, Healthcare
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Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative (PSR) role at Prevea Health is responsible for providing exceptional customer service to patients and families. This position acts as a liaison between patients and medical staff, ensuring a positive experience for all.Key ResponsibilitiesCoordinate communication between patients, family members, medical staff,...
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Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Prevea Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support to our patients and families.Key Responsibilities:Coordinate communication between patients, family members, medical...
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Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Service Representative to join our team at Prevea Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and support, ensuring a positive experience for our patients and their families.Key ResponsibilitiesCoordinate communication...
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Green Bay, Wisconsin, United States Prevea Health Full timeJob SummaryThe Patient Service Representative (PSR) role at Prevea Health is a vital position that requires excellent communication and organizational skills. As a PSR, you will be responsible for creating a positive first impression for patients and visitors, while also ensuring that their needs are met in a timely and efficient manner.Key...
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Patient Services Representative
5 months ago
Green Bay, United States BayCare Clinic Full timeCome work where passion, quality, vision, professionalism, and synergy are valued! BayCare Clinic's mission is to provide measurably superior specialty medical services to our patients. BayCare Clinic Eye Specialists is looking for a Patient Services Representative to join our team in Green Bay, WI. We're looking for a compassionate, thoughtful candidate who...
