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Director, Clinical Operations

1 month ago

Young America, United States Calibre Inc Full time
OUR MISSION

Calibrate is on a mission to change the way the world treats weight. We're defining a new category in metabolic health that mirrors what the research shows-that weight reflects our biology, not our willpower. Our program was designed by world leaders in obesity and nutrition science to improve metabolic health and drive long-term weight loss that's impactful, realistic, and sustainable.

Obesity is America's underlying pandemic and largest category of chronic disease, and Calibrate is closing the gap in care for 175mm adults in a $600bn market where we spend millions of dollars each year and do not lose millions of pounds.

To bring Calibrate to everyone who needs it, we're building the first value-based model in obesity treatment, aligning incentives for patients, providers, payors, and pharmaceutical companies. We've built a suite of products that combine medication with our proprietary intensive lifestyle intervention to deliver results that last.Calibrate launched in 2020 direct-to-consumer and has since expanded into enterprise channels to increase access to effective obesity treatment.

Calibrate's programs bring decades of clinical research directly to consumers, immersing members in a biweekly 1:1 coaching program and curriculum that educates and encourages them to build enduring healthy habits across the four areas essential to lasting metabolic health: food, sleep, exercise, and emotional health. A purpose-built app enables daily tracking of food, energy levels, weight, and bi-weekly goals and helps members interact with their Coaching and Medical teams, while a members' group and events calendar create additional opportunities to engage with the Calibrate community.

ABOUT THE ROLE

As a trailblazing company specializing in solutions for the healthcare and employer sectors, we are seeking an experienced Director of Clinical Operations. This role is pivotal in ensuring our Clinical operations which include Doctor, Nurse and Pharmacy teams are set up to provide high quality obesity treatment that meet the standard of care and comply with all state and business regulations.

KEY RESPONSIBILITIES
  • Manage and guide the Nursing Team and Clinical Operations Managers, driving ongoing process improvement and innovation.
  • Manage clinical workflows across Doctor, Nurse, and Pharmacy teams, ensuring tight integration and overseeing the development, standardization, and updates of clinical standard operating procedures.
  • Ensure compliance with Calibrate's Standard of Care, optimize resource efficiencies, and handle weekly metric reporting to the business organization.
  • Develop and maintain clinical operations performance dashboards to monitor quality and identify areas for improvement. Surface actionable insights to enhance the clinical team and member experience.
  • Collaborate cross functionally with product to ensure platform alignment with clinical needs
  • Work with the Head of Clinical Operations and the VP of Clinical Development to ensure effective care delivery and achievement of goals and SLAs
  • Collaborate with compliance and clinical leadership to ensure regulatory requirements are met and feedback is incorporated into new workflows and product designs.
  • Assess clinical services for healthcare standards, scalability, and efficiency, while ensuring compliance with regulations, licensure, and policies, and identifying risks or opportunities.
  • Define productivity and performance standards for clinical teams, and ensure staffing models and scheduling meet patient needs and SLA requirements.
  • Lead continuous improvement efforts to develop optimized solutions for business problems through internal process improvement and/or product enhancements
BACKGROUND AND EXPERIENCE
  • Active licensure as a Nurse Practitioner and/or Registered Nurse required
  • 8+ years related clinical experience in primary care or chronic disease management experience is required
  • 5+ years' experience in a clinical telehealth setting
  • 5+ years of supervisory/management experience leading multi-disciplinary clinical teams in diverse care delivery environments
  • Master's degree in Nursing, Business Administration, or Healthcare Administration preferred
  • Proven ability to plan and manage operational process for maximum efficiency and productivity
  • Excellent communication and leadership skills
  • Ability to plan, multi-task and manage time effectively
  • Strong writing and record keeping ability for reports, SOPs, and detailed project plans.
  • Strong computer and database skills (proficiency, with CRM systems, project management tools, Google Suite, Slack, video conferencing)
  • Strong working knowledge of data analysis and performance metrics using business management software
This is a remote position with possible travel when onsite meetings are required (about 10%)

BENEFITS

At Calibrate, we're committed to our vision of putting our members and our teammates in control of their health. Some of our benefits for 2024 include:
  • Competitive salary with opportunity for equity in an early stage, high growth business
  • Generous paid time off, including an all-company holiday over Thanksgiving week
  • Calibrate-funded health benefits (medical, dental, vision) - starting at zero cost to you
  • Calibrate-paid disability and basic life insurance to give you peace of mind during unforeseen events
  • Therapy on your time with free access to Headspace and HeadspaceCare
  • An employee assistance program through Guardian to provide counseling across a range of personal topics
  • Remote-first team
  • Competitive Paid Parental Leave for parents

OUR VALUES

We're in it together: We have an audacious mission, and we're building a lot of things for the first time - from the first DTC pharma business within the healthcare ecosystem to the data infrastructure for providing real-world evidence in the largest category of chronic disease. It takes superpowers to build something simple and intuitive within the complex healthcare market, so we identify and work as a team from our individual points of strength. Not everyone has to be good at everything, but we know that when we harness what we're each great at, we're unstoppable.

Small wins create big wins: We ground every experience in optimism, recognizing and celebrating successes along the way. We break projects down into smaller components. And we focus on where we have momentum. We always plan for larger goals with the knowledge that our plans will evolve as we achieve smaller milestones.

You're in control: We don't let location stand in the way of the best talent - and from coaches to engineers, we are a remote-first team. Our business is multi-faceted, so each Calibrater is hired to be an expert in their piece of it - in control of their own initiatives, in control of their own impact, and in control of driving their own (real) results.

Real results matter: We're obsessed with outcomes because when our members win, we win, and the data proves that we've built the best metabolic health program on the market. We're purposeful, optimistic, and relentlessly confident that we can solve the biggest medical issue of the 21st century.

Calibrate is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. To achieve our mission of changing the way the world treats weight, we are building an environment where every Calibrater can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics as required by law and as a matter of our company values.

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