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Customer Account Specialist

2 months ago

Richmond, United States Insight Global Full time

Insight Global is currently hiring a Customer Account Specialist for a large client located in the downtown Richmond area. This role will be a 6 month contract with the potential to get extended or go permanent with the team based on performance This position also requires working in office Monday through Friday 8-5pm. The ideal candidate will have a mix of experience in data entry and customer service, and be proficient in Microsoft Office suite.

Key Responsibilities:

Engage in extensive customer contact, with up to 50% of the workday dedicated to making calls to customers.

Utilize computer-based systems, including customer information systems, and Microsoft Office Suite (Excel and Word), for data entry and account management.

Write and respond to customer inquiries effectively, ensuring clear and professional communication.

Required Skills and Qualifications:

Proficient in using customer information systems and Microsoft Office Suite, particularly Excel and Word.

Strong written and verbal communication skills, with the ability to compose and respond to customer correspondence.

Experience in clerical tasks, data entry, and making account adjustments.