Patient Accounts Specialist
2 months ago
Foundations for Living is seeking a highly skilled Patient Accounts Specialist to join our team. As a Patient Accounts Specialist, you will be responsible for resolving patient account inquiries and issues in a timely and professional manner.
Key Responsibilities:- Respond to patient inquiries and resolve account issues via phone and written correspondence.
- Document all internal and external inquiries concerning patient accounts.
- Act as the first line of support for patients and third-party payers.
- Root cause issues and attempt to resolve.
- Escalate problem accounts to management team for assistance and resolution.
- Communicate resolution to responsible parties and guarantors.
- Respond to patient inquiries within 24 hours.
- Work with facility and internal departments to investigate and resolve issues.
- Maintain working knowledge of call routing system and patient accounting system.
- High school diploma or equivalent and 1-3 years customer service experience preferred.
- Strong Microsoft Office skills (Excel, Word, Outlook).
- Customer-focused, strong attention to detail, ability to multi-task, and excellent written and oral communication skills.
- Familiarity with customer service and 1-3 years healthcare business office experience preferred.
- Competitive compensation and generous paid time off.
- Excellent medical, dental, vision, and prescription drug plans.
- 401(k) with company match and discounted stock plan.
- SoFi student loan refinancing program.
- Career development opportunities within Foundations for Living and its subsidiaries.
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