Accounts Receivable Specialist

1 week ago

Richmond, Virginia, United States Eagle Fire Inc. Full time
About Us

Eagle Fire Inc. is a leading provider of comprehensive fire protection services, including fire sprinkler systems, life safety services, special hazards systems, fire alarm services, access control systems, fire protection systems management, and fire extinguisher sales and service.

Our expertise caters to commercial, industrial, government, and mercantile facilities.

Job Summary

The Accounts Receivable Collections Specialist is responsible for ensuring incoming payments are processed and accurately posted to customer accounts for multiple company locations.

This position will follow up on missed and past due invoices and collaborate with Corporate Credit Manager and branch personnel to communicate outcomes.

The Accounts Receivable Collections Specialist will follow up with branch personnel and track incoming customer disputes until they are resolved.

Key Responsibilities
  1. Responsible for daily deposits including posting checks accurately to customer accounts, scanning checks into bank and balancing deposit prior to submitting.
  2. Analyze ACH transactions and post to customer accounts
  3. Complete credit card transactions, settling batches and posting when funds hit the bank.
  4. Manage customer payment disputes, with help from Operations team.
  5. Lead collections process by continuously following up with customers regarding past due balances. Summarize communication with management on collection efforts.
  6. Follow up on open aged service tickets.
  7. Assist in audits.
  8. Assist with filing and organizing as needed.
Requirements

Must exhibit characteristics consistent with encouraging Team concept.

Must possess the ability to keep information in the strictest confidence.

Must possess excellent written and oral communication skills.

Must be able to speak, read and write English fluently.

Must provide quality customer service.

Must be a self-starter and possess the ability to work alone.

Must possess excellent organizational skills.

Must handle multiple projects and identify priorities.

Must interact well with all levels of individuals, internally and externally.

Must maintain a positive and professional demeanor.

Must possess the ability to handle change, resolve conflict and solve problems as they arise with minimal direction.

Must possess excellent computer skills, to include Microsoft Office Professional.

Preferred Qualifications

Accounts Receivable and Collections experience, a plus

Ability to use typical business tools including email, Excel and Word.

Excellent communication skills both written and oral with great attention to detail.

Equal Employment Opportunity

Eagle Fire Inc. provides equal employment opportunities, prohibiting discrimination and harassment based on age, race, color, national origin, ancestry, religion, sex, sexual orientation, gender identity, pregnancy, disability, genetic information, veteran status, uniformed service member status, or any other protected status by federal, state, or local laws.

This policy applies to all employment terms and conditions, including recruitment, hiring, and placement.

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