Strategic Account Customer Specialist

4 weeks ago

Richmond, California, United States McKesson Full time

At McKesson, we're looking for a skilled Strategic Account Customer Specialist to join our team and play a key role in managing the overall health of several multi-million-dollar large accounts.

Key Responsibilities:

  • Collaborate with internal teams to ensure compliance with service level agreements and metrics for rostering, margin opportunity, and contract connections.
  • Build dedicated relationships and serve as the single point of contact for day-to-day contract activities.
  • Work closely with Account Managers, Customers, Group Purchasing Organizations, Contract Administration, Suppliers, and other business partners.
  • Communicate proactively with account managers and customers about account health, GPO and contract connections, margin opportunities, and customer projects.
  • Deliver quality resolutions by interpreting account issues, researching available resources, and applying solutions efficiently.
  • Navigate ambiguity and complexity to make sound decisions with imperfect information.
  • Obtain documentation by coordinating with suppliers for supporting contract documentation and assisting customers in resolving eligibility issues.

Requirements:

  • Excellent verbal and written communication skills with a high level of confidence and professionalism.
  • Strong organizational skills and a keen eye for detail.
  • Ability to analyze information, identify root issues, and resolve complex problems timely.
  • Quick to adjust and adapt to change.
  • Skilled in multitasking and balancing the needs of internal and external customers.
  • Intermediate to advanced skills in Microsoft Excel (pivots, formulas) and the ability to analyze large datasets.
  • Ability to understand both high-level and detailed perspectives.
  • 2+ years in customer, sales, or contract administration support.

Preferred Qualifications:

  • Ability to foster effective working relationships within and across organizational lines.
  • Able to work independently with minimal supervision.
  • Results-oriented, focusing on achieving results rather than completing tasks.
  • Familiarity with Group Purchasing Organizations and contract administration.
  • Experience with Salesforce is a plus.
  • Comfortable interacting at the executive level.
  • 4-year degree or equivalent experience.

What We Offer:

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience, and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations.

In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities, may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position is $36.90.

McKesson is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees and are committed to a diverse and inclusive environment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, or genetic information.

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