Mechanical Claim Adjuster

3 weeks ago

Fenton, United States Reinsurance Associate Inc. Full time
Job Description

Are you a technician, service writer, or parts manager looking to get out of the shop and transfer your skills to a new career? Wise F&I is currently seeking full-time Claim Adjusters to support our VSC claims team and our continued business growth.

This position is Monday through Friday with weekends off. We provide a competitive salary commensurate with experience, have 10 major holidays scheduled off annually - with pay, provide a robust health care and benefits package; in addition to, a bright, modern work space with optional stand-up desk capability.

Primary Job Function: The Claims Adjuster is responsible for the set-up and processing of automotive VSC claims filed with our company that cover mechanical breakdown, appearance, tire & wheel and other benefits. This includes reviewing repair estimates, inspection reports, supporting documentation, communicating with repair facilities, and ultimately determining coverage.

Company Description: Wise F&I delivers industry-leading administration services for automotive F&I-related, voluntary protection products such as VSC, Appearance, Tire & Wheel, Key Replacement, GAP and Theft-deterrent protection. We process and adjust claims for these contracts within programs that are underwritten by only Excellent (A- or better) rated Insurance Carriers. As a rapidly growing automotive F&I product provider with over 30 years of continuous operation in the Automotive F&I space, our operating partners include seasoned Insurance Agents, national Lenders and their client Automotive Dealers.

Job Responsibilities / Tasks include:
  • Working in a call center environment focused on handling calls daily within expected performance metrics, handle times, and volume.
  • Reviewing claims using the adjudication process established by department and within company guidelines.
  • Reviewing and verifying repair costs using standard "national labor and parts guides" (including labor rates and time) to ensure estimates are within approval guidelines.
  • Verifying, analyzing, and investigating repair information to determine if coverage is within the guidelines of the service contract.
  • Retrieving information from company systems and communicating information back to the customers, dealers, repair facilities, and vendors in a clear and concise manner.
  • Determining the appropriate authorization amount based on contract guidelines via the use of good judgment combined with mechanical knowledge.
  • Documenting all interactions, research, verifications and other claim-related information in the claim administration system.
  • Ability to communicate effectively by telephone and email with retail and wholesale customers, repair facilities, and non-related parties using good customer service skills.
  • Working pro-actively and cohesively as a member of the claims team.
  • Attending training seminars and/or continuing education.
  • Maintaining high customer service requirements and productivity standards.
  • Working with management on specific issues as requested.
Required Education and Skills include:
  • High school diploma or GED preferred. Technical training or College Degree is a plus.
  • Preferred 3 or more years of hands-on automotive repair or equivalent automotive technical experience.
  • ASE or equivalent Manufacturer certification preferred.
  • Outstanding verbal and written communication skills.
  • Proficient use of current computer systems, Microsoft and web-based applications.
  • Proficient use of communication tools for email, instant message and meeting platforms.
  • Possess strong customer service skills including conflict avoidance/resolution, negotiation, and persuasive speaking.
  • Possess problem solving, decisiveness and time management skills.
Comprehensive Benefits:
  • Competitive hourly wage (40 hrs/week)
  • Annual Performance Evaluation w/ Compensation Review
  • Bright, Modern Work Spaces
  • 9 Paid Holidays (per year)
  • Paid Vacation Days
  • 401K Retirement Plan (100% company match up to 4% of income w/ immediate vesting)
  • Insurance - paid benefits include Health, AD&D, Life and L/T Disability
  • Voluntary benefits include Dental, Vision, Life and S/T Disability

Convenient suburban location near intersection of I-270 and I-44 in southwest St. Louis County. We are an Equal Opportunity Employer.

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