Claims Specialist

1 month ago

Fenton, United States Resla Full time
Job Description: Car Rental Claims Representative

Position Title: Claims Specialist

Location: Fenton, MO

Department: Claims

Reports To: Claims Manager

Job Type: Full-Time


About Resla.com: Resla.com is a leading online car rental service provider known for our exceptional customer service and a wide range of vehicle options. We are committed to providing our customers with reliable and efficient service, ensuring a seamless car rental experience. We are seeking a diligent and detail-oriented Car Rental Claims Representative to join our dynamic team.


Position Overview: The Car Rental Claims Representative is responsible for managing and processing claims related to vehicle damages, accidents, and losses. This role requires excellent communication skills, strong attention to detail, and the ability to handle multiple tasks efficiently. The ideal candidate will have experience in claims processing, preferably in the car rental or insurance industry.


Key Responsibilities:


  • Claims Processing: Receive, review, and process claims for vehicle damages, accidents, and losses.
  • Customer Interaction: Communicate with customers, insurance companies, and internal departments to gather necessary information and provide updates on claims status.
  • Documentation: Ensure all necessary documentation is obtained and accurately recorded in the system, including police reports, photos, and repair estimates.
  • Assessment: Assess the validity of claims and determine the appropriate course of action based on company policies and procedures.
  • Negotiation: Negotiate settlements with customers and insurance adjusters to reach fair and equitable resolutions.
  • Reporting: Prepare detailed reports on claims activities, trends, and outcomes for management review.
  • Compliance: Ensure all claims are handled in compliance with company policies, industry regulations, and legal requirements.
  • Customer Service: Provide exceptional customer service by addressing inquiries and resolving issues in a timely and professional manner.
  • Collaboration: Work closely with other departments, including Fleet Management, Legal, and Finance, to ensure smooth claims processing and resolution.

Qualifications:

  • Education: High school diploma or equivalent; Associate or Bachelor’s degree in a related field is preferred.
  • Experience: Minimum of 2 years of experience in claims processing, preferably in the car rental or insurance industry.
  • Skills: Strong analytical and problem-solving skills, excellent verbal and written communication skills, and proficiency in Microsoft Office Suite.
  • Knowledge: Familiarity with car rental operations and insurance claim processes.
  • Attributes: Detail-oriented, organized, and able to handle multiple tasks simultaneously.
  • Licenses/Certifications: Valid driver’s license is required.


Working Conditions:

  • Primarily office-based with occasional visits to vehicle inspection sites.
  • May require occasional travel to attend meetings or conduct inspections.
  • Standard working hours with the possibility of overtime during peak periods.


What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A supportive and collaborative work environment.
  • Employee discounts on car rentals and other services.


How to Apply: Interested candidates are invited to submit their resume and cover letter to [insert application email or link]. Please include "Car Rental Claims Representative" in the subject line of your email.

Resla.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This job description outlines the primary duties and requirements of the Car Rental Claims Representative position at Resla.com. Adjustments can be made to align with specific needs and expectations.

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