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Vehicle Claims Coordinator

2 months ago

Fenton, Missouri, United States Resla Full time

Job Title: Claims Specialist

Location: Remote

Department: Claims

Reports To: Claims Manager

Job Type: Full-Time

Company Overview: Resla is a premier online car rental service provider recognized for outstanding customer service and a diverse selection of vehicles. Our mission is to deliver reliable and efficient service, ensuring a smooth car rental experience for our clients. We are currently looking for a meticulous and dedicated Claims Specialist to join our vibrant team.

Position Summary: The Claims Specialist is tasked with overseeing and managing claims associated with vehicle damages, accidents, and losses. This role demands exceptional communication abilities, keen attention to detail, and the capacity to juggle multiple responsibilities effectively. The ideal candidate will possess experience in claims management, ideally within the car rental or insurance sectors.

Key Responsibilities:

  • Claims Management: Receive, evaluate, and process claims related to vehicle damages, accidents, and losses.
  • Client Interaction: Engage with customers, insurance representatives, and internal teams to collect necessary information and provide updates on claim statuses.
  • Documentation: Ensure all required documentation is accurately gathered and recorded in the system, including police reports, photographs, and repair estimates.
  • Evaluation: Assess the legitimacy of claims and determine the appropriate actions in accordance with company policies and procedures.
  • Negotiation: Facilitate settlements with clients and insurance adjusters to achieve fair and just resolutions.
  • Reporting: Generate comprehensive reports on claims activities, trends, and outcomes for management review.
  • Compliance: Ensure all claims are processed in accordance with company policies, industry regulations, and legal standards.
  • Customer Service: Deliver exceptional customer service by addressing inquiries and resolving issues promptly and professionally.
  • Collaboration: Collaborate closely with other departments, including Fleet Management, Legal, and Finance, to ensure efficient claims processing and resolution.

Qualifications:

  • Education: High school diploma or equivalent; an Associate or Bachelor's degree in a relevant field is preferred.
  • Experience: A minimum of 2 years of experience in claims processing, preferably in the car rental or insurance industry.
  • Skills: Strong analytical and problem-solving abilities, excellent verbal and written communication skills, and proficiency in Microsoft Office Suite.
  • Knowledge: Familiarity with car rental operations and insurance claim processes.
  • Attributes: Detail-oriented, organized, and capable of managing multiple tasks simultaneously.
  • Licenses/Certifications: A valid driver's license is required.

Working Conditions:

  • Primarily office-based with occasional visits to vehicle inspection sites.
  • May require occasional travel to attend meetings or conduct inspections.
  • Standard working hours with the possibility of overtime during peak periods.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A supportive and collaborative work environment.
  • Employee discounts on car rentals and additional services.

Equal Opportunity Employer: Resla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.