Insurance Claims Specialist

2 weeks ago


Fenton, Missouri, United States Resla Full time
Job Overview

Company Overview:

Resla is a premier car rental service dedicated to delivering outstanding support and service to our clientele. We take pride in our fleet of top-tier Tesla vehicles and our unwavering commitment to customer satisfaction. To further our mission of excellence, we are looking for an Insurance Claims Specialist to become a vital part of our team. This position is crucial in overseeing insurance claims and ensuring a seamless, supportive experience for our customers during challenging times.

Role Summary:

The Insurance Claims Specialist will manage all facets of insurance claims, from initial reporting to documentation, evaluation, and resolution. The ideal candidate will possess a robust background in customer service, exceptional communication abilities, and the capacity to perform efficiently under pressure. This role demands a meticulous individual with a comprehensive understanding of the car rental sector and insurance claim protocols.

Key Duties:

  • Claims Management: Effectively handle insurance claims from start to finish. This includes verifying claim details, evaluating damages, and assessing claim legitimacy.
  • Customer Support: Offer compassionate and informed assistance to customers submitting claims. Guide them through the claims process, ensuring they are updated on their claim status and forthcoming steps.
  • Documentation and Record Maintenance: Keep precise and comprehensive records of all claims, encompassing customer interactions, evaluations, and resolutions.
  • Insurance Liaison: Serve as the main contact point between customers and insurance providers. Collaborate with insurance adjusters to facilitate claim evaluations and settlements.
  • Compliance and Reporting: Guarantee that all claims are processed in accordance with company policies and legal standards. Compile reports on claim patterns, results, and customer feedback for management analysis.
  • Collaborative Efforts: Partner closely with other departments, such as legal, customer service, and fleet management, to ensure a unified approach to claims processing.

Required Qualifications:

  • Education: High school diploma is mandatory; a college degree or equivalent experience in insurance, customer service, or a related field is preferred.
  • Experience: At least 2 years of experience in a customer service capacity, with previous experience in claims processing or the car rental industry being highly advantageous.
  • Skills: Outstanding communication and interpersonal skills, with the ability to convey information clearly and compassionately. Strong organizational and multitasking capabilities. Proficiency in MS Office and database management software.
  • Knowledge: Familiarity with insurance policies and claims processing procedures. Understanding of car rental operations and vehicle maintenance is beneficial.
  • Personal Attributes: High integrity, patience, and the ability to uphold confidentiality. A proactive problem-solver who can navigate stressful situations with professionalism.


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