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Customer Service Representative, Claims
2 months ago
Primary Job Function: The CSR-Claims is responsible for the initial set-up and ongoing processing of automotive F&I-related claims filed by covered contract-holders with our company. This includes both processing inbound faxes/emails and receiving inbound phone calls on new and pending claims.
Job Responsibilities / Tasks include:
•Processing new claim setups within established company procedures and guidelines
•Interacting and communicating directly with claimants via phone and email
•Evaluating and settling up claim files
•Indexing and attaching inbound correspondence/documentation
•Working pro-actively and cohesively as a member of the claims team
•Attending training seminars and/or continuing education
•Maintaining high customer service requirements and productivity standards
•Working with management on specific issues as requested
Benefits:
- Competitive Hourly Wage (40 hrs/week)
- Annual Performance Evaluation w/ Compensation Review
- Opportunity for Advancement
- Bright, Modern Workspaces
- 9 Paid Holidays (per year)
- Paid Vacation Days (after 2 months)
- 401K Retirement Plan (100% company match up to 4% of income with immediate vesting)
- Insurance - paid benefits include Health, AD&D, Life and L/T Disability
- Voluntary benefits include Dental, Vision, FSA, Short Term Disability and Supplemental Life Insurance Plans
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