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Operations Supervisor, AOC

2 months ago

Tampa, United States Tampa International Airport Full time

POSITION OVERVIEW Reporting to the AOC Managers, Public Safety, and Operations, The Airport Operations Supervisor-AOC is under the umbrella of the Operations department at Tampa International Airport. The Airport Operations Center is a 40-plus employee dispatch center that is the central point of contact for all calls, emergent in nature, and is open 24 hours a day, seven days a week. The Airport Operations Center is responsible for 911 Public Safety (Police, Fire, and EMS) calls and calls relating to all airport operations and systems, including elevators, escalators, and shuttles. This position supervises a staff of six to eight airport dispatchers per rotating shift. Strong team-building and leadership qualities are a must in this role. In addition, this role is also responsible for planning, training, coordinating schedules, and controlling personnel, material, and physical resources to achieve operational and organizational objectives. COMPENSATION: $32.00/hour POSITION ACCOUNTABILITIES Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on the assigned area of responsibility, incumbents in the position may perform one or more of the activities described below. Supervises the day-to-day operations of the unit/section and coordinates and administers assigned programs and resources. Supervise personnel by providing guidance, training, and motivation to assigned staff; assigns, monitors, and reviews work; evaluates performance and initiates corrective action as needed. Performs various administrative duties in support of the unit's activities. Implements expectations and goals for direct reports to ensure operational efficiency and effective administration of the unit. Monitors workflow, data accuracy, and overall quality of work; assures processes and procedures are accomplished according to established guidelines. Assesses staffing needs and identifies shortfalls. Coordinates with other sections and internal departments within own organization and external agencies/departments to ensure efficient flow of communications and services. Provide consultation to customers on matters relating to functional areas. Performs other related duties as required. MINIMUM QUALIFICATIONS •Graduating from an accredited four-year degree-granting college or university. •At least one (1) year of experience working as a public safety dispatcher. •Must have Florida Department of Health 9-1-1 PST Certification. OR •Graduating from an accredited two-year degree-granting college or university. •At least two (2) years of experience working as a public safety dispatcher. •Must have Florida Department of Health 9-1-1 PST Certification. OR •High School Diploma or equivalent; and •At least four (3) years of experience working as a public safety dispatcher. •Must have Florida Department of Health 9-1-1 PST Certification. JOB SPECIFIC COMPETENCIES •Considerable knowledge of the assigned unit's functions, services, procedures, and regulations. •Skill in the application of supervisory and leadership techniques. •Ability to support, promote, and ensure alignment with the departments/agency's goals and vision. •Ability to establish and maintain effective working relationships with others within and outside their organization. •Ability to use considerable initiative, think independently, and exercise sound judgment. •Ability to remain calm and lead a team during emergencies or incidents. •Excellent oral and written communication skills. •Ability to effectively manage and guide group efforts. •Ability to create solutions to problems using new methods and processes. • Must be proficient and excel as a 911 PST. CORE Values • Safety - Extending beyond our proactive approach to maintaining a secure facility for guests, our commitment to safety acknowledges the sense of security and peace of mind that comes from providing a warm and comfortable environment. • Service - We are committed to the highest guest quality and service levels. Tampa International Airport team members take great pride in delivering top-notch experiences that are helpful, welcoming, and friendly. Our minimum standard is excellence in all we do. • Community - As the gateway to the west coast of Florida, we serve communities and businesses throughout the region. Our initiatives bring regional interests and organizations together to build a stronger Tampa Bay. As a good neighbor and community partner, we are committed to providing opportunities and making responsible choices that benefit our region. • Growth - We are committed to building a sound financial position that cements our ability to be best in class for years to come. Our economic strength comes from a sensible and dynamic approach to growth. We will ensure that as the Tampa Bay region grows, its airport is scaled to meet rapidly changing needs. • Innovation - We are imaginative and forward-thinking. Dedicated to evolving form and function through technological advancement, improved processes, and operational efficiency, remaining true to our guests' desire for simplicity, organization, and convenience. TPA MISSION STATEMENT To be a major driver in the economic growth of the Tampa Bay Region. We will be leading-edge innovators to create global access and extraordinary customer experiences through our people and facilities to build prosperity for our stakeholders and the region. TPA VISION STATEMENT To be a vibrant aviation gateway for Tampa Bay, providing access and economic opportunity for our stakeholders. The Aviation Authority-Tampa International Airport provides equal employment opportunity to all persons, regardless of age, race, religion, color, national origin, sex, political affiliations, marital status, non-disqualifying physical or mental disability, age, sexual orientation, membership, or non-membership in an employee organization, or based on personal favoritism or other non-merit factors. The Aviation Authority-Tampa International Airport welcomes and encourages applications from minorities, veterans, and persons with physical and mental disabilities and will reasonably accommodate the needs of those persons in the application and testing process. The decision on granting reasonable accommodation requests will be on a case-by-case basis.