Call Center

4 months ago

Madison, United States UW Credit Union Full time

Overview:

Are you ready to make a difference within your Latino community? Our vibrant Call Center (internally known as the Member Solutions Center) is growing, and we are thrilled to announce opportunities for dynamic individuals to join us as a Spanish-Bilingual Member Solutions Center Specialist Step into our modern, cohesive, and high-energy Member Solutions Center - a place where work is fun, and innovation is celebrated.

Working side by side with a dynamic team of 100+ individuals, including a tenured and supportive manager group, your day will be filled with providing solutions to our rapidly growing community of 300,000+ members. At UW Credit Union, we're not just 'here for every you', we're 'everywhere you are' Even if a member can't make it to a branch, our Specialists ensure they receive exceptional service

Why choose us? Picture launching your career with a robust, supportive, and community-driven organization. The possiblities are endless - apply to this position today

Why work for UW Credit Union?

Join one of Wisconsins premier financial institutions, a 2023 Top Workplaces USA and multi-year recipient of Madison Magazines Best Places to Work, Wisconsin State Journals Top Workplaces, and Milwaukee Journal Sentinels Top Workplaces to receive:

  • $1.25 per hr. Spanish Bilingual Premium
  • 21.5+ days annual paid time off
  • 2 weeks paid caregiver leave
  • 2.5 weeks paid new child parental leave
  • 2 days paid volunteer time
  • 11 paid holidays (includes your birthday)
  • 401k company match of up to 5%, plus approximately 4% discretionary match
  • Variable bonus reward
  • Competitive Medical, Dental and Vision plans, including domestic partner eligibility
  • Discounted Bublr membership
  • Free bus pass
  • Employee Assistance Program
  • And more


Responsibilities:

What You'll Do

  • Demonstrate results within the MSC Specialist scorecard, consisting of a balance between operational efficiency, interaction quality, leads, and referrals.
  • Handle member interactions via phone, with an emphasis on providing excellence member experiences with an acceptable level of baseline credit union knowledge and expertise
  • Demonstrate efficient and proper use of resources, including an internal knowledge base, as well as support department outreach.
  • Analyze member needs and make personalized recommendations of products and services, including self-sufficiency service options.
  • Efficiently and accurately resolve member inquiries and trouble shoot issues through proficient use of tools, resources, and use of appropriate support departments.
  • Demonstrate sound judgement in handling member requests and exceptions. Offer solutions that resolve our members concerns and needs whenever possible.
  • Compose accurate and informative Interaction History notes and documentation to concisely convey the member experience.
  • Communicate complicated information simply and without the use of jargon, ensuring that the solution is easy to understand.
  • Demonstrate positive problem-solving skills to effectively resolve member concerns and issues
  • Maintain awareness of team performance and take initiative or action when needed
  • Demonstrate strong working relationships with fellow MSC staff, and other groups within the organization, to ensure efficient and effective problem solving and issue resolution


Qualifications:

These skills and experience are essential to your success:

  • Ability to work on-site with the possiblity of hybrid during the duration of employment
  • 8 months to 1 year of experience in a financial institution, contact center environment, or customer service environment required
  • Associates degree in Business, Technology, or related field required/or equivalent work experience
  • Proficiency with Microsoft Office products.
  • Familiarity with major web browsers and operating systems.
  • Ability to adapt to & discuss complex digital tools & technologies

This training class is anticipated to start on November 11th:

  • Classroom training for the first 12-weeks of employment
  • Continuous learning and development opportunities including but not limited to transparent dialogs, resources, tools, and technical learning modules

Extension of hours:

  • We will be extending our Member Solutions Center hours. These hours will be between 7am-6:30pm Monday-Friday, 8am-4pm Saturday and Sunday morning to early afternoon.
  • We will work with you on a rotational schedule during these hours, not to exceed 40 hours
  • We honor working from home during weekend shifts based on performance

UW Credit Union is proud to be an Equal Opportunity and Affirmative Action Employer of Minorities, Protected Veterans, Women, and individuals with Disabilities. We strive to cultivate an inclusive workplace that is home to a diverse workforce where employees at all levels model knowledge of, belief in and a commitment to cultural competence.

  • Call Center Representative

    4 weeks ago

    Madison, United States Hustle Notice Biz Full time

    Call Center RepresentativeDepartment: Emerald Logistix Employment Type: Full Time Location: Madison Compensation: $17.20 - $24.00 / hour DescriptionJob Description: Call Center RepresentativePosition Summary: We are seeking a motivated and customer-focused Call Center Representative to join our team. In this role, you will be responsible for handling inbound...

  • Call Center Representative

    2 weeks ago

    Madison, United States Hustle Notice Biz Full time

    Call Center RepresentativeDepartment: Emerald Logistix Employment Type: Full Time Location: Madison Compensation: $17.25 - $25.00 / hour DescriptionJob Title: Call Center Representative Job Summary: We are seeking a friendly, professional, and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound and outbound...

  • Call Center Representative

    4 months ago

    Madison, United States Manpower Full time

    Our client is seeking a Call Center Representative to join their team!As a Call Center Representative, you will be supporting the organization in educating and guiding customers to find the information they need in a timely manner. The ideal candidate will have an infectious personality, the compassion to help people, and organizational skills. Job Title:...

  • Call Center Representative

    3 months ago

    Madison, United States SSM Health Full time

    SSM Health - 1808 West Beltline Highway [Call Center Representative] As a Call Center Representative at SSM Health, you'll: Educate and inform members of available benefits under the health plan; Instruct members how to receive maximum benefit reimbursement; Determine various policy provisions, guidelines, providers, and provider requirements and procedures;...

  • Call Center Support Specialist

    4 days ago

    Madison, Wisconsin, United States Opusign Full time

    About the RoleWe are seeking a dedicated and enthusiastic Call Center Customer Service Agent to join our dynamic team at Opusign. This individual will serve as the first point of contact for our valued customers, providing them with top-notch service and support over the phone.Key Responsibilities include handling inbound customer calls, assisting with...

  • Call Center Customer Service Assistant

    2 weeks ago

    Madison, United States Hustle Notice Biz Full time

    Call Center Customer Service AssistantDepartment: Bold MK Employment Type: Full Time Location: Madison Compensation: $17.50 - $24.00 / hour DescriptionJob Description: Call Center Customer Service AssistantPosition Title: Call Center Customer Service Assistant Department: Customer Service Location: Madison, WI Employment Type: Full-Time Reports To: Call...

  • Call Center Specialist

    4 months ago

    Madison, United States UW Credit Union Full time

    Overview: Our vibrant Call Center (internally known as the Member Solutions Center) is growing, and we are thrilled to announce opportunities for dynamic individuals to join us as a Member Solutions Center Specialist! Step into our modern, cohesive, and high-energy Member Solutions Center - a place where work is fun, and innovation is celebrated. Working...

  • Guitar Center | Luthier

    1 week ago

    madison, United States Guitar Center Full time

    Luthier - Guitar Center at Guitar Center summary: As a Luthier at Guitar Center, you will provide exceptional maintenance and repair services on customer-owned instruments while also assisting with store inventory. Your role includes delivering excellent customer experiences and addressing any service issues, all while nurturing your musical talent....

  • Guitar Center | Luthier

    1 week ago

    madison, United States Guitar Center Full time

    Luthier - Guitar Center at Guitar Center summary: As a Luthier at Guitar Center, you provide exceptional maintenance and repair services for customer-owned instruments while ensuring a positive customer experience. Your role involves understanding customer service principles, showcasing initiative, and equipping yourself with product knowledge and sales...

  • Guitar Center | Luthier

    1 week ago

    madison, United States Guitar Center Full time

    Luthier - Guitar Center at Guitar Center summary: As a Repair Technician at Guitar Center, you will offer maintenance and repair services on customer-owned instruments while ensuring exceptional customer experiences. This role emphasizes customer focus, initiative, and effective communication, fostering a positive atmosphere for music creation. You will...

  • Customer Service Professional

    4 weeks ago

    Madison, Wisconsin, United States Bold MK Full time

    Job OverviewBold MK is seeking a skilled Customer Service Professional to join our team as a Call Center Representative. This role involves handling customer inquiries, resolving issues, and providing exceptional service in a fast-paced environment.Key ResponsibilitiesRespond to customer calls and emails promptly and professionally.Provide accurate...

  • Patient Scheduling

    4 weeks ago

    Madison, United States UW Health Full time $20 - $25

    Work Schedule :Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.This posting represents all available Patient Scheduling positions at the Appointment Center with UW Health. Scheduled shifts are typically Monday through Friday, between the hours of 8:30 AM – 5:00 PM. Hours may vary based on...

  • Patient Scheduling

    3 days ago

    Madison, United States UW Health Full time

    Work Schedule: This posting represents all available Patient Scheduling positions at the Appointment Center with UW Health. Scheduled shifts are typically Monday through Friday, between the hours of 8:30 AM - 5:00 PM. Hours may vary based on the operational needs of the department. Pay: UW Health offers a competitive compensation and benefits package. Work...

  • Call Center Team Lead

    4 days ago

    Madison, Wisconsin, United States Voda Cleaning & Restoration Corporate Full time

    About the Role\We are seeking a dynamic Contact Center Manager to join our team at Voda Cleaning & Restoration Corporate in Madison, WI.\This role offers the opportunity to lead and develop a team of customer service representatives, while contributing to the growth and success of our company.\Job Description\The Contact Center Manager will be responsible...

  • Guitar Center | Guitar Technician

    1 week ago

    madison, United States Guitar Center Full time

    Guitar Technician - Guitar Center at Guitar Center summary: As a Guitar Technician at Guitar Center, you will provide maintenance and repair services on customer-owned instruments while ensuring a positive customer experience. You will interact with customers, maintain store inventory, and complete warranty repairs with a high level of craftsmanship....

  • Consumer Protection Call Center Associate

    1 month ago

    Madison, United States State of Wisconsin Division of Personnel Management Full time

    Introduction Who We Are: The Department of Agriculture, Trade and Consumer Protection (DATCP) works hard to protect and promote Wisconsin's agricultural industries and consumers. As an agency, we strive to serve the people of Wisconsin assuring: safe, wholesome food; consumer protection and fair business practices; animal and plant health; a clean...

  • Guitar Center | Guitar Repair Tech

    1 week ago

    madison, United States Guitar Center Full time

    Guitar Repair Tech - Guitar Center at Guitar Center summary: As a Guitar Repair Technician at Guitar Center, you'll provide expert maintenance and repair services to customer-owned instruments while ensuring a positive customer experience. You'll interact with customers, complete warranty repairs, and maintain store inventory, all while embodying a...

  • Guitar Center | Guitar Repair Tech

    1 week ago

    madison, United States Guitar Center Full time

    Guitar Repair Tech - Guitar Center at Guitar Center summary: The Guitar Repair Technician at Guitar Center provides maintenance and repair services for customer-owned instruments while ensuring an excellent customer experience. With a focus on craftsmanship and customer interaction, this role includes servicing store inventory and completing warranty...

  • Call Center Representative

    7 months ago

    Madison, United States Mad City Windows and Baths Full time

    Overview: Call Center Representative Mad City Windows and Baths: Kickstart Your Career in Sales! Location: Madison, WI (On-Site Position) Earning Potential: Up to $80,000+ in the first year At Mad City Windows and Baths, we are a unified team dedicated to excellence. As one of the fastest-growing remodeling companies in the USA, we take pride in our...

  • Guitar Center | Guitar Repair Tech

    1 week ago

    madison, United States Guitar Center Full time

    Guitar Repair Tech - Guitar Center at Guitar Center summary: As a Guitar Repair Technician at Guitar Center, you will provide expert maintenance and repair services on customer-owned instruments while ensuring a positive customer experience. You will maintain store inventory, assist with warranty repairs, and engage with customers to nurture their...