Call Center Team Lead

3 weeks ago


Madison, Wisconsin, United States Voda Cleaning & Restoration Corporate Full time

About the Role

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We are seeking a dynamic Contact Center Manager to join our team at Voda Cleaning & Restoration Corporate in Madison, WI.

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This role offers the opportunity to lead and develop a team of customer service representatives, while contributing to the growth and success of our company.

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Job Description

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The Contact Center Manager will be responsible for managing and overseeing the daily operations of the contact center, developing and implementing strategies to improve customer service and satisfaction, monitoring and analyzing performance metrics, training and mentoring contact center staff, and collaborating with other departments to optimize processes and resolve customer issues.

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Salary

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The estimated salary for this role is $80,000 - $100,000 per year, depending on experience.

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Benefits

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We offer a comprehensive benefits package, including 401(k) matching, bonus based on performance, company car, company parties, dental insurance, free food and snacks, free uniforms, health insurance, paid time off, profit sharing, stock options plan, training and development, vision insurance, and wellness resources.



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