Patron Services Representative

1 month ago

Denver, United States City of Northglenn, CO Full time
Salary: $16.89 - $18.50 Hourly

Location : Northglenn, CO

Job Type: Regular Full-Time

Job Number: 2024-67

Department: Parks, Recreation and Cultural Services

Opening Date: 08/09/2024

Closing Date: Continuous

FLSA: Non-Exempt

Nature of Work

Northglenn Arts/Parsons Theatre is seeking an energetic, courteous, customer-focused, hospitality driven individual to fill a full-time, 40 hours a week position, on our Patron Services/Box Office Team.

This role will focus on providing exceptional service to all patrons of Northglenn Arts and the Parsons Theatre performing ticket sales, class registrations, theatre rental assistance, and patron assistance both over the phone and in person. Works closely with and supervised by the Patron Experience Coordinator.

The Arts and Culture Patron Services Representative plays a vital role in providing exceptional customer service and support to patrons, participants, and partners of Northglenn Arts. They are responsible for delivering prompt and professional solutions to inquiries, reservations and registrations, managing house operations for events, and providing administrative support across various functions within the division.
Duties and Responsibilities

Customer Service Excellence:
  • Respond to both external and internal inquiries via face-to-face, phone, and email interactions promptly and professionally.
  • Develop and maintain positive relationships with patrons, participants, community members, City employees, and partner organizations.
Front-of-House Operations:
  • Welcome and greet patrons, class participants, and contractors, directing them as needed.
  • Assist patrons with reservation requests, ticketing, and registrations for programs and events offered by Northglenn Arts and other Parks and Recreation divisions.
  • Provide house management assistance for both Northglenn Arts shows/events and rental patrons.
  • Sell concessions, including alcoholic beverages, during theatre performances and events.
  • Assist with set-up and tear down for events and rentals.
Financial and Inventory Management:
  • Process financial transactions and maintain responsibility for cash drawer reconciliation.
  • Proactively engage with patrons to facilitate both group and individual ticket sales inquiries, ensuring prompt and effective responses to maximize sales opportunities.
  • Assist with ticketing inventory and reconciliation for the Parsons Theatre
  • Assist with inventory reconciliation of concessions items, including alcohol, and reporting.
  • Assist with front-of-house reporting for theatre performances and events.
Administrative Support:
  • Assist with artist hospitality ordering, set-up, and clean-up for Parsons Theatre.
  • Assist with daily reporting for the building.
  • Provide information and assistance to incoming artists for the Art Gallery.
  • Assist with volunteer coordination, including recruiting, scheduling, training, and reporting.
  • Assist with outdoor events hosted by the Northglenn Arts/Cultural Division.
Education and Experience

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click "apply" for that reason, we encourage you to go for it A true passion and excitement for making an impact is just as important as work experience
  • High school diploma or equivalent.
  • One or more years of previous customer service and/or hospitality experience.
  • Excellent interpersonal and communication skills are absolutely required.
  • Strong organizational abilities with attention to detail.
  • Current certification in Community CPR/AED/First Aid or willing to obtain within 3 months of hire.
  • Current certification in TiPs responsible server alcohol training or willing to obtain within 3 months of hire.
  • Preference will be given to candidates with familiarity or experience using Microsoft Office Suite, RecTrac Software, and/or Audience View Ticketing software; however, proficiency in these programs is not mandatory.

Supplemental Information

Selected candidate will be required to complete and pass a background investigation and drug screen.

The schedule for this position requires flexibility. Hours will vary during the week and weekends and including both daytime and evening shifts.

Duties may require standing, walking, and sitting for long periods; handling and operating objects and equipment, reaching outward and above shoulders to carry, pull, push, or lift up to 40 pounds unassisted.

The facility the position works in includes the Parsons Theatre, Lobby, Community Rooms to include a catering kitchen, Art Gallery, Senior Center, Activity Room, backstage spaces to include rehearsal studio, greenrooms, dressing rooms, storage closets, Administrative Offices, and outdoor venues within the City of Northglenn. This facility also shares a building with a recreation center.

Hiring Range $16.88 - $18.50 DOQ
Full Range $16.88 - $21.95

Benefits Vary Depending on the Status of the Position

Details of the City of Northglenn's benefits program can be viewed

DESCRIPTION & BENEFITS

Regular Full-Time

Employee works in a position that is classified as 40 hours per week. Eligible for full benefit package including medical, dental, life and LTD insurance; pension and general leave and optional benefits.

Regular Part-Time 30+

Employee works in a position that is classified as 30+ hours per week. City pays contribution toward employee only medical and dental insurance. Employee can pay the difference to cover spouse and/or children. Life & LTD insurance coverage is provided. Employee participates in the City's pension plan and the City contributes to the plan. Employee accrues general leave on a pro-rated basis and optional benefits.

Regular Part-Time 20+

Employee works in a position that is classified as 20+ hours per week but less than 30 hours. City pays contribution toward employee only medical insurance. Employee accrues general leave on a pro-rated basis and the City pays 3.75% toward deferred compensation and optional benefits.

Regular Part-Time

(less than 20 hours/wk)

Employee works is a position that is classified as less than 20 hours per week. Employee accrues general leave on a pro-rated basis and the City pays 3.75% toward deferred compensation.

Part-Time (No Benefits)

Employee works in a position that is classified as a "no benefit" position (i.e., Fitness Instructor, Scorekeeper, Substitute Lifeguard). Employee is not eligible for benefits and pays 7.5% toward deferred compensation.

Seasonal/Temporary

Employee works in a position that is classified as a short-term position, is not eligible for benefits and pays 7.5% toward deferred compensation.

01

What is the highest level of education you have completed?
  • Did NOT complete HS/GED
  • HS/GED
  • Associate's degree
  • Bachelor's degree
  • Master's degree


02

Do you possess at LEAST one (1) year of customer service and/or hospitality experience?
  • Yes
  • No


03

Are you able to obtain the following certifications within three (3) months of hire; CPR & TiPS?
  • Yes
  • No


Required Question

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