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  • Community Engagement Specialist

    4 days ago

    Minneapolis, Minnesota, United States BeTheMatch Full time

    POSITION SUMMARY: The Community Engagement Specialist plays a vital role in fostering public awareness and participation in the mission of BeTheMatch. This position is responsible for educating and motivating diverse communities through various outreach initiatives, including presentations, awareness campaigns, and recruitment events. Key...

  • Community Engagement Specialist

    4 days ago

    Minneapolis, Minnesota, United States BeTheMatch Full time

    POSITION SUMMARY: The Community Engagement Specialist serves as a vital representative of BeTheMatch, focusing on educating and motivating the public to support our mission. This role is responsible for organizing presentations, awareness initiatives, and recruitment events aimed at increasing participation in our registry. Key responsibilities include...

  • Donor Relations Associate

    3 weeks ago

    Minneapolis, United States People Serving People Full time

    Job DescriptionJob DescriptionDescription:About us:People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you.What do we...

  • Donor Relations Associate

    3 weeks ago

    Minneapolis, United States People Serving People Full time

    About us: People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you. What do we need? The Donor Relations Associate plays a...

  • Philanthropy Engagement Coordinator

    4 days ago

    Minneapolis, Minnesota, United States People Serving People Full time

    Position OverviewAbout Us:People Serving People stands as Minnesota's foremost and most extensive emergency shelter dedicated to families facing homelessness, and is a committed leader in the realm of homelessness prevention. Our mission is to empower communities and foster family resilience.Role Summary:The Philanthropy Engagement Coordinator is integral to...

  • Philanthropy Engagement Coordinator

    4 days ago

    Minneapolis, Minnesota, United States People Serving People Full time

    Job OverviewAbout Us:People Serving People stands as Minnesota's largest and most comprehensive emergency shelter dedicated to families facing homelessness. Our mission is to empower communities and foster the well-being of families in need.Position Summary:The Donor Relations Associate is essential in bolstering the development team's efforts, focusing on...

  • Donor Testing Technician

    1 month ago

    Minneapolis, United States Actalent Full time

    The Donor Testing Technician will work in a regulated lab in four different testing areas that contain different instrumentation.The samples are received from the donations, non blood donors like IVF and then testing for other blood centers or clients, 75% are blood donations and the remainder are other source listed previously.Maintaining the test equipment...

  • Donor Testing Technician

    1 month ago

    Minneapolis, Minnesota, United States Actalent Full time

    The Donor Testing Technician will work in a regulated lab in four different testing areas that contain different instrumentation.The samples are received from the donations, non blood donors like IVF and then testing for other blood centers or clients, 75% are blood donations and the remainder are other source listed previously.Maintaining the test equipment...

  • Volunteer Engagement Specialist

    1 month ago

    Minneapolis, United States Summit Academy O I C Full time

    Job DescriptionJob DescriptionSummary/PurposeThe Volunteer Engagement Specialist will serve an instrumental role in shaping a vibrant and impactful volunteer experience at Summit Academy OIC. The individual in this role, in partnership with key staff, will design a comprehensive volunteer program that will be adopted and integrated across the organization to...

  • Community Engagement Specialist

    4 days ago

    Minneapolis, Minnesota, United States Metropolitan Council Full time

    Position Title: Community Engagement SpecialistSalary: $59.84 HourlyJob Type: Full-TimeRemote Employment: Flexible/HybridDivision: Metro TransitDepartment: OutreachAbout Us:The Metropolitan Council serves as the regional government for the Twin Cities metropolitan area, focusing on long-term planning and providing essential services such as transportation,...

  • Surgical Recovery Specialist

    3 weeks ago

    Minneapolis, Minnesota, United States Professional Diversity Network Full time

    LifeSourceDescriptionLifeSource is hiring a Surgical Recovery Specialist to collaborate with external and internal partners in the surgical dissection, removal, and preparation of abdominal organs and tissue recovered from deceased donors for transplantation and research.In collaboration with the Surgical Recovery team, the Surgical Recovery Specialist...

  • Customer Engagement Specialist

    4 days ago

    Minneapolis, Minnesota, United States Coloplast Full time

    Customer Engagement Specialist (Remote Work Opportunities Available)Company: ColoplastLocation: Minneapolis, USAbout the Role:We invite you to join Coloplast as a Customer Engagement Specialist. In this pivotal position, you will significantly contribute to enhancing sales through both outbound and inbound communication campaigns across our diverse product...

  • Customer Engagement Specialist

    4 days ago

    Minneapolis, Minnesota, United States YMCA of the USA Full time

    Are you passionate about fostering connections with individuals? Do you aspire to contribute positively to the overall wellness of your community? If you are sociable, creative, and driven by a purpose, this role is tailored for you. The Customer Engagement Specialist serves as the pivotal point of contact for clients, providing a comprehensive range of...

  • Youth Engagement Specialist

    5 days ago

    Minneapolis, Minnesota, United States Great Wolf Lodge Minnesota Full time

    Position Overview: $15 per hour At Great Wolf Lodge, the Youth Engagement Specialist fosters a vibrant environment for children through interactive and memorable experiences. This position oversees various activities and entertainment tailored for kids at the lodge. We are currently hiring for full-time, part-time, and flexible schedules - candidates must be...

  • Development Operations Specialist

    3 weeks ago

    Minneapolis, United States People Serving People Full time

    About Us: People Serving People is the largest and most comprehensive emergency shelter for families experiencing homelessness in Minnesota and a dedicated leader in homeless prevention. If you want to help transform communities and see families thrive, then People Serving People is the place for you. What do we need? We are seeking a Development Operations...

  • Client Engagement Specialist

    4 days ago

    Minneapolis, Minnesota, United States MNAFP Full time

    Position Overview:The Customer Experience Representative plays a vital role in enhancing client satisfaction and fostering strong relationships with customers. This position is essential in understanding customer needs and delivering tailored financial solutions that align with their best interests.Key Responsibilities:Provide outstanding service to clients...

  • Client Engagement Specialist

    4 days ago

    Minneapolis, Minnesota, United States Kimberly Nybo - State Farm Agent Full time

    Position OverviewKimberly Nybo - State Farm Agent is looking for a dedicated professional to become part of our dynamic team as a Client Engagement Specialist. We are in search of an enthusiastic individual who is passionate about fostering customer relationships and enhancing our service offerings. If you are a proactive self-starter who excels in a vibrant...

  • Student Recruitment and Family Engagement Specialist

    18 hours ago

    Minneapolis, Minnesota, United States Prodeo Academy Full time

    About the RoleProdeo Academy is seeking a highly motivated and organized individual to join our team as a Student Recruitment and Family Engagement Specialist. This 12-month role requires a strong commitment to helping our students access greater opportunities and achieve future success.Key ResponsibilitiesRecruitment and EnrollmentAid in outreach and...

  • Student Recruitment and Family Engagement Specialist

    17 hours ago

    Minneapolis, Minnesota, United States Prodeo Academy Full time

    About the RoleProdeo Academy is seeking a highly motivated and organized individual to join our team as a Student Recruitment and Family Engagement Specialist. This 12-month role requires a strong commitment to helping our students access greater opportunities and achieve future success.Key ResponsibilitiesRecruitment and EnrollmentAid in all outreach and...

  • Advancement Systems Specialist

    2 weeks ago

    Minneapolis, Minnesota, United States Augsburg University Full time

    Company DescriptionAugsburg University has maintained a strong academic reputation defined by excellence in the liberal arts and professional studies since 1869. A safe and welcoming campus in the heart of Minneapolis, Augsburg offers undergraduate and graduate degrees to nearly 3,200 diverse students.Augsburg's mission is to educate students to be informed...

Donor Engagement Specialist

3 months ago

Minneapolis, United States National Marrow Donor Program Full time

Please apply online using a laptop or desktop computer.POSITION SUMMARY:This position requires the ability to have a compelling conversation and to provide high quality customer service for donors on the NMDP registry who are being asked to save a patient's life. The role involves using investigative skills in partnership with information from within NMDP systems to locate and contact donors. Candidates must effectively engage donors who could have misconceptions about the donation process. Responsibilities of this role include the ability to access information from within NMDP systems, confirm interest, and assess health conditions, update donor demographics, and complete/manage all other related record updates and documentation accordingly. This position can be remote (US) or hybrid. #LI-Remote #LI-Hybrid.Check out our video Saving Lives: It's the Best Job EverThe following activities would also be performed as necessary: scheduling laboratory testing, ordering/sending donor kits, obtaining consent, and monitoring donor follow through. Good guardianship of member confidentiality and identity is required. Role supports the achievement of department goals through job accountabilities, excellent customer service, and exceptional time management. Candidate must demonstrate professional telephone etiquette with the ability to build rapport with customers in a heavy blended (inbound and outbound) call environment.ACCOUNTABILITIES:Contacts Members/Donors for Donor Search-Related Activities:Locates donors using data provided at recruitment, including alternate contacts; uses internet search tools, paid Search Engines, and social media to locate updated contact information.Educates donors (advanced) - Reinforces commitment and retention messages to donors. Asks open-ended questions to assist in overcoming donor barriers to donation. Utilizes reflective listening skills, summarizes conversations, and assesses next steps in the donation process.Practices behavioral coaching techniques- asks open-ended questions, utilizes reflective listening skills, summarizes conversations, and assesses commitment to next steps in the donation process.Conducts donor health screening (advanced) - Collects donors' medical health history information and assesses medical conditions and non-medical factors to determine further donor participation. Appropriately engages Medical Services, Provider Services, and Donor Advocacy for consultation on unusual donor circumstances. Documents and communicates resolutions or anticipated next steps.Coordinates blood draws (appointment time, location, kit ordering, donor/kit tracking) and completing follow-up forms as needed.Completes operational activities within established timelines and standards and maintains compliance with identified department performance standards.Practices good guardianship of member confidentiality and identity through appropriate use of available people finder tools.Completes first contact activities within established timelines. Provides required updates to Provider Services, as applicable. Documents all donor activity in STAR Link/Salesforce donor file. Completes all appropriate NMDP documentation.Maintains standards and compliance with identified department performance standards to increase the number of donors moving forward to donation.Establishes and Maintains Good Relationships with Donor Operations, Donor Center Staff, Collaborating Departments, and External Vendors:Maintains understanding of donor operations processes and unique customer requirements.Upholds, develops, and supports relationships with Provider Services, NMDP KitMaker and external laboratory partners or other draw sites to maintain phlebotomy sites throughout service areas.Collaborates with other teams and departments to achieve goals and support the work of Donor Operations (e.g., Marketing and Communications, Donor Experience, Provider Services, Donor Advocacy).Collaborates closely with Workup teams to manage detail and ensure smooth and timely hand-offs of donor cases.Other Duties as Required for Team/Department Operations:Maintains on-going knowledge of HLA, and blood stem cell transplantation.Assists in maintaining STAR Link donor database.Participates in shared team responsibilities and staff back-up including coverage of calls on the general team call queues, while servicing those member/donor files as needed with excellent customer service/resolution..Performs all duties in compliance with standard operating procedures, National Marrow Donor Program (NMDP) standards, regulations outlined in the Code of Federal Regulations (CFR), Federal Drug Administration (FDA) guidance and other applicable Federal, state, and local laws. Adheres to OSHA guidelines as applicable.REQUIRED QUALIFICATIONS :Knowledge of:MS Office, including basic word processing, spreadsheet, and database software application skills.Proficiently applying computer skills and engaging with customers simultaneouslyAdvanced internet research skills including familiarity with social media.Ability to:Demonstrate strong communication skills and the ability to ask probing questions while working in a mission-driven call center environment.Manage a high volume of challenging file types.Apply appropriate use of available people finder tools, as deemed necessary.Deliver solid customer service while utilizing proven critical thinking and problem-solving skills, while employing a high degree of emotional intelligence.Integrate new and evolving knowledge into daily work and utilize multiple resources and tools to complete work.Demonstrate proficiency with multitasking in a fast...Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity