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Customer Engagement Specialist

2 months ago

Minneapolis, Minnesota, United States Coloplast Full time

Customer Engagement Specialist (Remote Work Opportunities Available)

Company: Coloplast

Location: Minneapolis, US

About the Role:

We invite you to join Coloplast as a Customer Engagement Specialist. In this pivotal position, you will significantly contribute to enhancing sales through both outbound and inbound communication campaigns across our diverse product offerings. Your role will involve connecting with end users, addressing product inquiries, and facilitating purchases through our established medical products distribution channels.

Key Responsibilities:

  • Conduct a high volume of outbound and inbound calls to engage with end users
  • Strategically plan and prioritize sales initiatives to achieve objectives
  • Work collaboratively with field sales teams to enhance customer relationships
  • Professionally communicate with end users regarding healthcare-related matters
  • Maintain comprehensive product knowledge and awareness of market trends
  • Accurately document interactions with end users in CRM systems
  • Prepare necessary reports
  • Perform additional tasks as required

Qualifications:

  • Associate's or Bachelor's degree or 2-4 years of experience in healthcare customer service or sales
  • Preferred experience in call center sales
  • Ability to clearly articulate medical procedures
  • Demonstrated success in sales and achieving targets

Skills and Competencies:

  • Results-oriented with a proactive approach
  • Strong sense of urgency and a focus on business growth
  • Exceptional communication abilities
  • Proficient in telephone-based customer relations and sales
  • Strong critical thinking and problem-solving capabilities
  • Organized and detail-oriented
  • Able to work independently as well as collaboratively
  • Intermediate proficiency in computer skills
  • Experience in the healthcare sector is advantageous

About Coloplast:

Coloplast is committed to an ambitious growth strategy aimed at improving the lives of individuals with intimate healthcare needs. With a global footprint, we are continuously exploring innovative solutions to enhance healthcare for our customers.

Coloplast is an Equal Employment Opportunity employer dedicated to fostering diversity and inclusion within the workplace.

Nearest Major Market: Minneapolis