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Client Resolution Specialist

4 months ago

Tallahassee, United States FMG (Farmers Mutual Group) Full time

We are looking for a Client Resolution Specialist to join our close-knit Client Resolutions team. Based in either our Wellington or Palmerston North office, with future flexible working from home options available.Reporting to the Manager Client Resolutions, your responsibilities will include Responding to, and investigating formal complaintsReporting, monitoring and providing recommendations on improvements to internal controls and business processesAdministering reporting of key issues and trends, working alongside leaders across the Mutual to ensure a collaborative approach is taken to the delivery of these findingsWe are looking for a self-starter who has:High attention to detailStrong analytic skillsThe ability to juggle multiple priorities and build & maintain proactive relationships.You will, ideally, have experience in the legal or dispute resolution space and experience in insurance would be the cherry on top If you have the right attitude and mindset, we can teach you insurance the important thing, is that you understand the importance of finding the balance between client and Mutual outcomes.Working in a collaborative, supportive environment, you will play an important part in the way FMG manages dispute resolutions and ensuring that we continue to make improvements through our findings.At FMG, we know our success is because of our people. So, when you join our team, it's our priority to make sure you're well looked after and feel a part of the FMG family. So along with an opportunity to kick start your career, FMG also offers free life insurance and income protection, 4% company contribution to superannuation, flexible working practices, five paid professional development days, 2 paid wellbeing days, annual salary reviews and a paid give back day every year among many exciting benefits.If this sounds like you, let nothing stop you - apply now Application close Friday 31st May 2024.#J-18808-Ljbffr

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