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Client Complaint Specialist
2 months ago
Organization Overview:
The Office of the Attorney General serves as the legal representative for the State of Florida in various civil and criminal matters across multiple court levels.
Compensation:
Annual salary range of $32,760 - $35,000, based on experience.
Role Overview:
This role is integral in providing analytical and administrative assistance to the Consumer Protection Division, specifically within the Senior Protection Team (SPT) and the Military and Veterans Assistance Program (MVAP).
The SPT is dedicated to identifying and preventing financial fraud and exploitation against senior citizens in Florida.
The MVAP initiative aims to safeguard military personnel and veterans from deceptive practices and financial fraud.
The Consumer Complaint Analyst will support the team in managing consumer complaints, ensuring effective intake processes, and monitoring complaint resolutions.
This position requires a high degree of independence in executing assigned duties.
Key Responsibilities:
- Review and record incoming consumer complaints, ensuring accurate data entry into tracking systems.
- Conduct thorough evaluations of complaints to verify completeness of background information.
- Monitor aging reports and identify urgent items requiring attention.
- Provide consumers with essential information regarding issues such as elder abuse and fraud.
- Facilitate communication between consumers and businesses involved in complaints.
- Assist in routing complaints to appropriate agencies and tracking their progress.
- Handle incoming correspondence and follow up as necessary.
- Identify patterns in business conduct that may necessitate further investigation.
- Support investigators with information gathering related to complaints.
- Prepare reports detailing the status and outcomes of complaints.
- Participate in special projects and assignments as required.
Qualifications:
A bachelor's degree from an accredited institution is required. Relevant experience in consumer complaint management, customer relations, or related fields may substitute for educational requirements on a year-for-year basis.
Preferred Experience:
- Experience working with senior citizens or vulnerable populations.
- Background in a call center environment managing complaints.
Essential Skills:
- Strong analytical and research skills with the ability to synthesize information.
- Proficient in data evaluation and problem-solving.
- Knowledge of relevant Florida statutes and administrative codes.
- Ability to work autonomously and manage multiple priorities effectively.
- Excellent interpersonal and conflict resolution skills.
- Strong written communication abilities.
Benefits:
Working for the State of Florida offers a comprehensive benefits package, including annual and sick leave, health insurance options, and retirement plans.
Important Notes:
All applicants must submit a complete application profile, including detailed work history and any gaps in employment. Background checks and drug testing are required for all positions.
