Bilingual Client Support Specialist II

**Bilingual Client Support Specialist II**

Req Number: 216031

Category: Client Service

Posted Date: January 12, 2022

Work Location(s): Maitland , FL , US ADP is hiring a **Customer Service Specialist**

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Well, then you might be just the person were looking for.

First, a little something about ADP: we believe great companies are built not only by great people but for them. Every day we strive to design a better way to work, helping employees at organizations around the world to stay productive and achieve their potential. Were always designing for people, starting right here with our one-of-a-kind culture and people like you.

As a **Customer Service Specialist** youll join a team of rock star professionals who are responsible for ensuring every customer interaction is a best-in-class experience. Youll combine a passion for service and discovering innovative solutions with our top-ranked training programs to help customers enjoy every drop of value within our products. **It gets better:** youll be the one providing on-the-spot support that makes our integrated solutions stand out in todays increasingly competitive global marketplace.

* **People first****.** Youre a relationship builder who wants to help others, grow friendships, and support people.

* **Collaborative spirit****.** You achieve more with others and value an inclusive culture where you can be you.

* **Trusted advisor****.** You live by integrity and deliver on promises every time.

**What youll do:** ***Responsibilities***

* Respond to basic inquiries regarding ADP products and non-technical questions.

* Resolve routine customer concerns with pre-defined solutions

* Handle customer inquiries that could require data entry changes

* Learn and navigate ADP systems in order to respond to issues.

**Experience youll need:** ***Required Qualifications*** * High school diploma

* At least 1 year of previous experience

**Bonus points for these:** **P*****referred Qualifications*** * Bachelors Degree

* Bilingual (English/Spanish)

* Strong client relationship and interpersonal skills

* Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards

* Demonstrated ability to learn and apply basic concepts in new situations

* Organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner

* Ability work within a team environment as well as work independently and make sound decisions

**YOULL LOVE WORKING HERE BECAUSE YOU CAN:**

* **Make your mark.** We want you to challenge things and are open to fresh ideas.

* **Bring your passion and fun.** Be yourself in a culture of highly diverse perspectives and insights.

* **Stay ahead of the curve.** An agile, fast-paced environment means plenty of opportunities to progress.

* **Find meaning.** Feel good as you do work that accelerates progress for employees in organizations all over the world.

* **Become a certified smarty pants.** Ongoing training and development opportunities for even the most insatiable learner.

If youve made it down this far, we have to ask:**Apply now**

**Explore our COVID-19 page to understand how ADP is approaching safety, travel, the hiring interview process, and more.**

**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADPs culture and our full set of values.

We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging.

Learn more about diversity, equity, and inclusion at ADP on our .

Its cool to come here and not just sit here and say, Im going to answer phone calls. Im actually educating the client, making it an easy and effortless experience for them. When you spend the time to educate them, they are so grateful. Ive made a lot of personal connections.

**Nina**

Client Support Consultant

**ADP Service and Implementation Team Insights**

[MUSIC PLAYING] [DESCRIPTION] Logo: ADP, Always Designing for People. [MUSIC PLAYING] [SPEECH: TARA] Hi, my name is Tara. I'm an Implementation Specialist at ADP. [SPEECH: ALISON] My name is Alison. I'm a Client Support Consultant. [SPEECH: DAVE] Hi, my name is Dave. I'm the Senior Support Consultant here at ADP. [DESCRIPTION] [SPEECH: ALISON] I love working with the clients. I love when they say, you know, you made my life so much easier. Thank you. [SPEECH: DAVE] I have to say probably the snack cart at year-end. I get all the free food. But no, realistically, I come because of the people. I mean, it's honestly the people why I stay. [SPEECH: TARA] Welcoming the client, explaining to them how our process works over here at ADP. [DESCRIPTION] [SPEECH: ALISON] I was interviewed as a senior in college with ADP, so what really drew me was the reputation it had, and I knew that they were going to have an extensive training program. [SPEECH: DAVE] I was actually a referral. One of my friends happened to work here, and just trusting his judgment. He said the place was honestly great to work. [SPEECH: TARA] ADP just seemed that they had a lot of job opportunities and a lot of room for growth with a career. [DESCRIPTION] [SPEECH: DAVE] Most definitely the people. It's the culture here. Anyone you interact with, everyone's friendly. I love going to work. [SPEECH: TARA] I learn something new every single day. I feel like as soon as I get comfortable, something else comes up, but it's great because we have awesome resources here. [SPEECH: ALISON] Actually, just servicing the clients, realizing that we're taking care of all of their business needs and payroll needs. [SPEECH: DAVE] That's what kind of brought me in, and definitely what makes me stay is just everyone I interact with, clients, people. Like, I enjoy coming to work. [DESCRIPTION] Logo: ADP, Always Designing for People. Text: ADP, the ADP logo, and Always Designing for People are trademarks of ADP, Inc. Copyright 2020 ADP, Inc. All rights reserved. **ADP Human Resource Career: Jay**

[MUSIC PLAYING] [DESCRIPTION] Logo: ADP, Always Designing for People. Text: Jay, VP, Global Talent & Development [SPEECH] Hi, my name is Jay. I am a vice president of global talent solutions here on our Global Talent and Development team. And I've been with ADP for three years. [MUSIC PLAYING] [DESCRIPTION] [SPEECH] Having the opportunity in HR organization to help our associates grow, help our associates develop, that's what's really meaningful for me. Make sure we have the right programs, pro