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Business Sales Development Specialist

3 months ago

Cedar Park, United States Builders FirstSource Full time

The Business Sales Development Specialist connects with targeted accounts and contacts to establish new revenue generating accounts or reestablish engagement with underperforming accounts in a fast-paced Call Center environment. This role is responsible for providing best in class customer service, forming relationships with new potential accounts, understanding the sales cycle to effectively reengage accounts, and communicate client feedback or strategic market intelligence for our nationwide chain. The Business Development Specialist is directly responsible and accountable for sales interactions and performance with strategic customers while offering effective support to field personnel working to accept the hand off once the relationship has been established and ready to be handled locally. Protecting and enhancing customer engagement with the organization, brand, and selling platforms is at the heart of all job responsibilities and functions. ESSENTIAL DUTIES AND RESPONSIBILITIES Initiate outbound cold calls to select accounts with intent to re-engage account in the buying cycle, or outbound cold calls to new Permits with intent to establish new accounts and sales revenue, connecting to local sales team when appropriate. Deliver best in class customer service by effectively addressing general questions regarding product availability, product selection, placement of orders, requests for prices & quotations, customer complaints, scheduling of deliveries and installations, policies and procedures via phone, email and chat. Active sales generation through direct outbound engagement with outside customers utilizing a multi-line virtual phone system or responding to email correspondence. Initiate or receive communication with customers to follow-up on orders and inquiries as appropriate, gathering initial information for material take-offs and special products requests for appropriate hand-off to the market field sales teams. Proactively initiating handoff to market teams for in-depth customer follow-up, sales capture, or escalation resolution. Establishing an open feedback loop and relationship with local area leadership to deliver customer feedback or strategic market intelligence. Closure of feedback loop on all market delivered cases and sales leads, detailing full lifecycle and resolutions. Utilize CRM Tools to accurately document all customer contacts, escalations, and omnichannel sales. Utilize BackOffice and ERP programs to research orders, exceptions, or returns. Support usage and adoption of eBusiness tools of customers & associates. Creating a feedback loop with leadership and field partners on relevant trends and best practices. Other duties may be assigned. SUPERVISORY RESPONSIBILITIES This role has no supervisory responsibility. MINIMUM REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Associates Degree or two (2) years equivalent work experience. One (1+) years of experience in customer service, building industry or related field. Or equivalent combination of education and experience. Preferred experience: Call Center, CRM and Digital Tools Usage, Building Industry/Materials Supply Sales. COMPETENCIES Preferred: Multi-Lingual Capabilities, Fluent Read and Write English/Spanish. Excellent verbal and written communications skills. Confidentiality requirement for secured access locations, sensitive information, and data privacy. Organization and time management skills to effectively prioritize then execute multi-tasking functions through the workday. Ability to effectively operate inside a team environment, both in person and remote. Active listening capability with follow-up critical problem-solving skills. Ability to effectively, professionally, and succinctly, communicate verbally over the phone, or written for online text chat, in a professional manner. Tech-savvy with ability to absorb and navigate a variety of Digital Tools for effective Call Center business operation; strong emphasis on ERP, Salesforce CRM, Microsoft Office Suite, and Internet Based Applications. Ability to effectively utilize and enhance personal selling skills. Ability to effectively execute outbound cold calls. Ability to effectively operate a multi-line phone system. Knowledge of Building Supply products and services. Proficient typing skills required. WORK ENVIRONMENT / PHYSICAL ACTIVITY The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is in an office setting and generally sedentary with physical effort associated with using a computer, but may involve walking or standing for brief periods of time. May be required to occasionally lift, carry, push, pull, or otherwise move objects up to 25 pounds. #J-18808-Ljbffr