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Desktop Support Technician
3 months ago
Arlington Heights, IL
Long-term contract (6 mo. w/ possible extension)
Hours (M-F, First shift)
$15/hour
Principal Duties and Responsibilities:
• Executive service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide.
• Coordinates and Client End User on expectations and availability to conduct Managed Client Services.
• Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations.
• Identifies potential issues that could adversely impact End User experience and follows through on action steps.
• Strives to meet all Client ALS & Customer Satisfaction Goals
• Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.
• When required-provides onsite shadowing to Dell Program Field Service Team.
• Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles.
• Basic installation and maintenance to technical products.
• Follows predefined procedures and tasks in everyday activities.
• Work is regularly reviewed by a more senior level technical specialist.
Required Skills and Competencies:
• Minimum 1 year experience in servicing/deploying computer equipment.
• Must have a proven customer service background
• Individual will be knowledgeable of Windows operation system environment.
• Able to comprehend and follow verbal and written technical instructions and scripts.
Basic Windows troubleshooting will be involved.
• Ability to receive calls during the normal business day and after hours.
• Physically able to lift and move Enterprise and Client technology hardware in our customer environments.
• Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution.
• Excellent interpersonal skills and ability to work collaboratively in team environment.
Valid Driver's license is required.
**If interested in applying, please send your most up to date resume in a Microsoft Word document (.doc) to the following address: [email protected] . Please title the email "Arlington Heights - Desktop Support". If your resume meets the hiring criteria, you will be contacted by a professional recruiter from Apex Systems to discuss the opportunity in detail.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.