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Desktop Support Specialist

2 months ago

Arlington, United States Agensys Corporation Full time
Job DescriptionJob Description

Desktop Support Specialist
Location: The Pentagon, Washington, D.C.

We are seeking a skilled Desktop Support Specialist with a Security+ certification, DoD Secret Clearance, and at least 2 years of experience to join our team. The role is essential for maintaining and troubleshooting desktop systems, ensuring a seamless experience for end-users within a secure environment.

Key Responsibilities:

  • Provide Tier 1 and Tier 2 desktop support, including hardware and software troubleshooting, installation, and configuration.
  • Manage desktop security protocols in compliance with DoD regulations, ensuring all systems are operating securely.
  • Assist with setting up and maintaining user accounts, permissions, and passwords.
  • Resolve end-user issues related to operating systems, applications, and peripheral devices.
  • Collaborate with network and system administrators to diagnose and resolve complex IT issues.
  • Maintain thorough documentation of support processes and issue resolutions.
  • Ensure compliance with DoD security protocols and policies.

Qualifications:

  • Security+ certification (mandatory).
  • Active DoD Secret Clearance (mandatory).
  • 2+ years of experience in desktop support or a related role.
  • Strong knowledge of Windows operating systems, Active Directory, and desktop hardware.
  • Excellent troubleshooting and problem-solving skills.
  • Ability to work in a fast-paced, secure environment and handle sensitive information.
Company DescriptionAgensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.Company DescriptionAgensys Corporation is a small business IT Services firm headquartered in Loudoun County, Virginia. Our proven methodologies allow us to identify, attract and retain the highest quality of IT professionals. Agensys Corporation’s leadership team capitalizes in over 30 years of expertise in government and commercial sectors and is one of the fastest growing Services firms in the DC Metro Area. Our goal is to develop strong relationships with our partners to understand and exceed the needs of their unique environments.