Current jobs related to Desktop Support Engineer - Linthicum Heights, Maryland - Integres, LLC

  • Desktop Support Specialist

    1 week ago

    Linthicum Heights, Maryland, United States CommuniCare Family of Companies Full time

    Job Title: Desktop Support SpecialistAbout the Role: We are seeking a skilled Desktop Support Specialist to join our IT department. As a key member of our team, you will be responsible for providing technical support for our facilities in the Maryland area.Key Responsibilities:* Manage the setup, repair, and deployment of laptops and desktops* Maintain an...

  • Field Service Engineer

    2 weeks ago

    Linthicum Heights, Maryland, United States GERSTEL, Inc. Full time

    Job SummaryWe are seeking a highly skilled Field Service Engineer to join our US Service Department. As a Field Service Engineer, you will be responsible for installing and providing support for our cutting-edge chemical analysis equipment across the Midwest region of the US and Canada.Key ResponsibilitiesPerform on-site installation, repair, preventative...

  • Field Service Engineer

    2 weeks ago

    Linthicum Heights, Maryland, United States GERSTEL, Inc. Full time

    Job OverviewWe are seeking a skilled Field Service Engineer to join our US Service Department. As a Field Service Engineer, you will be responsible for installing and providing support for our cutting-edge chemical analysis equipment across the Northeast region of the US and Canada.Our ideal candidate will have a strong background in analytical...

  • Windows Systems Administrator

    3 weeks ago

    Linthicum Heights, Maryland, United States Northrop Grumman Full time

    Job Title: Windows Systems AdministratorWe are seeking a skilled Windows Systems Administrator to join our team at Northrop Grumman. As a Windows Systems Administrator, you will be responsible for maintaining the smooth operation of multi-user computer systems, including coordination with network, software, and system engineers, PC desktop technicians,...

  • Windows Systems Administrator

    2 weeks ago

    Linthicum Heights, Maryland, United States Northrop Grumman Full time

    Job Title: Windows Systems AdministratorWe are seeking a highly skilled Windows Systems Administrator to join our team at Northrop Grumman. As a key member of our IT department, you will be responsible for maintaining the smooth operation of our multi-user computer systems, including coordination with network, software, and system engineers, PC desktop...

  • Electrical Engineer

    2 weeks ago

    Linthicum Heights, Maryland, United States Actalent Full time

    Job Title: Electrical EngineerWe are seeking a skilled Electrical Engineer with 3+ years of experience to join our team. In this role, you will design and develop power and lighting layouts in Revit for various commercial projects, including higher education, museums, and institutional work.Key Responsibilities:Design and develop electrical systems for...

  • Photolithography Engineer

    2 weeks ago

    Linthicum Heights, Maryland, United States Northrop Grumman Full time

    Job Title: Principal / Senior Principal Photolithography Sustaining EngineerJob Summary:We are seeking a highly skilled and experienced Photolithography Engineer to join our team at Northrop Grumman's Microelectronics Center of Northrop Grumman Mission Systems. The successful candidate will be responsible for sustaining our Si lithography processes,...

  • Senior Systems Engineer

    4 weeks ago

    Linthicum Heights, Maryland, United States Amentum Full time

    Job Title: Senior Systems EngineerWe are seeking a highly skilled Senior Systems Engineer to join our team at Amentum. As a key member of our Cybersecurity Program, you will play a critical role in the development and implementation of the new Tactical Secure Voice Cryptographic Interoperability Specification (TSVCIS).Key Responsibilities:Participate in the...

  • Senior Electrical Engineer

    3 weeks ago

    Linthicum Heights, Maryland, United States Northrop Grumman Full time

    Job Title: Senior Electrical EngineerNorthrop Grumman is seeking a highly skilled Senior Electrical Engineer to join our team. As a key member of our engineering team, you will be responsible for supporting the development and execution of RF test for multiple technologies, including GaN, GaAs, SiGe, and SiC.Key Responsibilities:Understand test requirements...

  • Cyber Systems Engineer

    4 weeks ago

    Linthicum Heights, Maryland, United States Peraton Full time

    Job Title: Cyber Systems EngineerWe are seeking a highly skilled Cyber Systems Engineer to join our team at Peraton. As a Cyber Systems Engineer, you will play a critical role in supporting the Program Management Office (PMO) overseeing a large multi-organizational software development project.Responsibilities:Provide general systems engineering support,...

  • Windows/Linux Systems Administrator

    6 days ago

    Linthicum Heights, Maryland, United States Northrop Grumman Full time

    Job Summary:We are seeking an experienced Windows/Linux Systems Administrator to join our dynamic team of technical professionals. The qualified applicant will become part of Northrop Grumman's Classified Solutions support team in Linthicum, MD.Responsibilities:Perform as a cross-platform System Administrator within Windows and Linux OS for a classified...

  • Mechanical Engineer

    1 month ago

    Linthicum Heights, Maryland, United States Motion Recruitment Full time

    Job OpportunityThis global company in the life sciences industry is seeking a Senior Mechanical/Automation Engineer to support their manufacturing processes and systems. The ideal candidate will have experience with automation engineering, PLCs, and distributed control systems. Prior experience in the pharmaceutical or life sciences industry is a...

  • Software Engineer

    6 days ago

    Linthicum Heights, Maryland, United States NorthHill Technology Full time

    Job DescriptionWe are seeking a highly skilled Software Engineer to join our team at NorthHill Technology Resources. The successful candidate will be responsible for designing, developing, and testing software solutions using C#, Java, Python, and PHP languages.The ideal candidate will have experience in architecting, implementing, and deploying cloud native...

  • Semiconductor Industrial Engineer

    6 days ago

    Linthicum Heights, Maryland, United States Northrop Grumman Full time

    Job Summary:Northrop Grumman is seeking a Semiconductor Industrial Engineer to support Operations and Industrial Engineering activities for our Advanced Technology Lab (ATL) in Linthicum, Maryland. The ideal candidate will have a robust background in industrial engineering and microelectronics manufacturing, with experience in implementing industrial...

  • Space Systems Engineer

    3 weeks ago

    Linthicum Heights, Maryland, United States Northrop Grumman Full time

    Job Title: Space Systems EngineerNorthrop Grumman is seeking a highly skilled Space Systems Engineer to join our team. As a member of our Remote Sensing Programs Systems Engineering, Integration and Test (RSP SEIT) team, you will have the opportunity to support efforts on both concept and product development to deliver key solutions to our customers.Key...

  • Senior Cyber Systems Engineer

    2 weeks ago

    Linthicum Heights, Maryland, United States Peraton Full time

    Job SummaryPeraton is seeking a Senior Cyber Systems Engineer to provide support and oversight for a large multi-organizational software development project within the Intelligence Community. The role involves systems engineering support, requirements definition, documentation, integration support, and testing validation.Key Responsibilities Provide systems...

  • Senior Systems Engineer

    4 weeks ago

    Linthicum Heights, Maryland, United States RBR-Technologies Full time

    Job Title: System Engineer IIIRBR-Technologies is a leading provider of information and technology solutions, committed to delivering customer mission success. Our team of experts is dedicated to providing innovative solutions that meet the evolving needs of our customers.Job Summary:We are seeking a highly skilled System Engineer III to support one of our...

  • Software Automation Engineer

    5 days ago

    Linthicum Heights, Maryland, United States Actalent Full time

    Job Summary:Actalent is seeking a skilled Software Automation Engineer to join our team. As a Software Automation Engineer, you will be responsible for developing and implementing test software in C/C++ and MATLAB to automate test fixtures in a Nearfield and Compact Antenna Range.Key Responsibilities:Develop test software in C/C++ and MATLAB to automate test...

  • Senior Photolithography Engineer

    1 month ago

    Linthicum Heights, Maryland, United States Northrop Grumman Full time

    Job Title: Principal / Senior Principal Photolithography Sustaining EngineerJob Summary:We are seeking a highly skilled and experienced Principal / Senior Principal Photolithography Sustaining Engineer to join our team at Northrop Grumman's Microelectronics Center of Northrop Grumman Mission Systems. As a key member of our Advanced Technology Lab (ATL), you...

  • Senior Mechanical Engineer

    2 weeks ago

    Linthicum Heights, Maryland, United States Motion Recruitment Full time

    Job Title: Senior Mechanical EngineerAt Motion Recruitment, we are seeking a highly skilled Senior Mechanical Engineer to join our team. As a key member of our engineering team, you will be responsible for designing, developing, and implementing automation systems that support manufacturing processes and systems.Key Responsibilities:Design and develop...

Desktop Support Engineer

2 months ago

Linthicum Heights, Maryland, United States Integres, LLC Full time
Job Description

Integres, LLC is a Service-Disabled Veteran Owned Small Business (SDVOSB) which was established to provide high quality, insightful, agile information technology-based solutions to its customers. Integrity is a foundational element of everything we strive to do. We seek to develop solutions which respond to the evolving challenges that today's organizations face using our own unique combination of industry best practices, and evolving techniques and technologies. We started Integres with the intent of building a company with a soul. As such, we take a servant-leadership approach as the long-term strategy for our success. We are cultivating a corporate family culture which demands excellence and accountability while putting a premium on work/life balance. We empower and support our employees to contribute to achieving our corporate goals by interacting with our customers as true partners, rather than treating their engagement as just another job. We seek to be good corporate citizens and encourage and promote employee participation in community and volunteer work.

Job Summary

The End User Support Specialist (EUSS) is responsible for supporting one or more State agencies with all of their end user technology needs. This includes, but is not limited to, maintenance and management of desktop computers, laptops, tablets, mobile devices, printers, and related hardware and software which is specific to each agency's needs.

Key Responsibilities

  • Provide technical support and expertise for both Windows and MAC OS based operating systems, including current as well as legacy versions.
  • Support standard productivity software as determined by DoIT and the agencies DoIT supports including but not limited to Microsoft Office, G Suite, and Adobe.
  • Support video conference tools such as Zoom, WebEx, Cisco Jabber, GoToMeeting, and Google Meet.
  • Install and maintain hardware such as printers, scanners, or other devices.
  • Install applications and software and any approved customization as required.
  • Troubleshoot and resolve issues with desktop/laptop/tablet/mobile device hardware, software, network connectivity, and other factors affecting systems operations and performance.
  • Provide technical support for MAC and Windows users.
  • Diagnose and resolve hardware and software issues on both platforms.
  • Configure and deploy MAC and Windows devices.
  • Assist end users with setting up and configuring MAC and Windows devices.
  • Create and maintain user-friendly instructional documentation as needed.
  • Ensure approved MAC and Windows systems interconnect with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems.
  • Install, test, and support new and existing software.
  • Install upgrades/service packs as needed.
  • Keep up to date on new and emerging technologies.
  • Assist customers with video conference setup, testing and evaluation.
  • Install and set up office computer equipment, printers, and other IT related equipment for new and existing employees.
  • For teleworkers configure laptops and ensure the timely delivery by mail of equipment.

Customer Service

Customer service is a critical function of this role and as such we have established SLO/SLAs to align with reasonable customer expectations. This position should work assigned tickets so as to meet established SLO/SLA's and meet/exceed customer expectations.

Queue & Workload Management

Document all work in ServiceNow related to the installation, deployment, and maintenance of hardware and software for end users. Create user accounts and management of account privileges. Use the ServiceNow system to create and update tickets for every user interaction before starting on any project.

IT Collaboration

Collaborate and consult with End User Support team members on solving technical issues, research and investigate solutions and workarounds by partnering with DoIT technical teams and peers. Participate in IT projects and initiatives related to MAC and Windows systems. Share knowledge and technical solutions with the Service Desk and EUS teams and help promote knowledge sharing.

Technical Projects

Work on technical projects as assigned. Maintains appropriate level of documentation for project related work. Reports project related issues, milestones, and completion of deliverables to End User Support leads/managers and peers.

IT Asset & Inventory Support

Assist in the completion and capture of physical inventory for DoIT supported sites and support the process for capturing moves, adds, and changes so as to reconcile with the asset database and ensure inventory is maintained accurately in accordance with DoIT asset policies.

Other Duties as Assigned

Perform other job-related duties as required by business needs and travel may be required using personal vehicle.

Qualifications

  • Prefer at least an Associate's degree but not required.
  • 3+ years of Help Desk/Desktop support experience required.
  • Must have strong communication and customer service skills.

Required and Desired Skills/Certifications

  • General knowledge of MacOS usability in a workplace environment (workflow, application launching, changing settings, etc.).
  • Understanding of OS-specific differences between Windows and MacOS (application file types, terminal commands, file/drive encryption options (bitlocker vs filevault), etc.).
  • Application installation and removal.
  • Peripheral setup and general compatibility (ie. A thunderbolt USB-C dock is compatible with both OS).

Ideal Candidate

The ideal candidate would have some of the following certifications:

  • A+
  • Network+
  • Security+

Additional Requirements

This position will require the End User Support Specialist team member to identify and decide on how to best resolve issues presented as well as technical escalations. They will be responsible to anticipate, plan, coordinate, and evaluate the technical requirements and needs of DoIT supported customers. Recommendations may be made to fellow DoIT team members and/or to the user, as deemed appropriate.