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IT Support Specialist in Arlington, VA

2 months ago


Arlington, Virginia, United States Desktop & Depot Support Full time
Job Opportunity

We are seeking a skilled IT Support Technician to join our team in Arlington, Virginia. As a key member of our Virtual Service Operations team, you will play a crucial role in ensuring smooth operations within the organization by providing technical assistance to end-users and troubleshooting IT equipment.

The ideal candidate will have previous working experience in Desktop Support and knowledge of PC Imaging. Experience with change management and incident management is also highly desirable. Familiarity with tools such as ServiceNow, Bomgar, LapLink, and Secure Disk Wipe is a plus.

Responsibilities will include:

  • Providing workstation software break-fix support
  • IMAC – PC install, moves, adds, and changes
  • Image loads
  • Asset recovery
  • Asset tagging
  • Printer support
  • Client Center (Tech Bar) support
  • IT Service Management updates
  • Other client support duties as needed

What We Offer:

  • A chance to work with a virtue-centered team who value their work and teammates
  • Ongoing learning and development opportunities to foster continuous growth
  • A wide variety of benefits for eligible employees related to health, retirement, professional development, and more

About Us:

Desktop & Depot Support is a hybrid cloud and managed services consulting firm. We take pride in taking care of our employees and providing them with opportunities for growth and development.