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IT Support Technician

2 months ago

Arlington, Virginia, United States Leidos Full time
Position Overview:

The Leidos Digital Modernization sector is seeking an IT Support Technician to join our team. This role is essential in providing technical assistance and support for various information systems.


Job Responsibilities:

The IT Support Technician will be responsible for:

  • Delivering on-site analysis, diagnosis, and resolution of intricate issues for clients while recommending and implementing corrective measures.
  • Installing, configuring, testing, maintaining, monitoring, and troubleshooting end-user workstations and associated hardware and software to meet required service level agreements (SLAs).
  • Collaborating with network administrators to ensure the seamless operation of the organization's desktop computing environment.
  • Administering and resolving issues related to end-user workstation software products as necessary.
  • Responding to incoming support requests via various communication channels.
  • Documenting instances of equipment failure, repairs, installations, and removals accurately.
  • Maintaining and updating all assigned incident tickets diligently.
  • Liaising with third-party support and equipment vendors when required.
  • Analyzing and resolving issues related to access cards and certificate troubleshooting.
  • Utilizing Active Directory for user account management.

Essential Qualifications:

Applicants must possess:

  • A high school diploma or equivalent with a minimum of 5 years of relevant experience.
  • Security+ CE Certification.
  • An active DoD Secret security clearance.

Preferred Skills:

Ideal candidates will demonstrate:

  • Strong verbal and written communication skills.
  • Comfort in discussing technical details with users and other support staff.
  • A quick learning ability for new systems and IT concepts.
  • Excellent problem-solving and decision-making capabilities.
  • The ability to work independently as well as collaboratively within a team.

Compensation:

The compensation for this position is competitive and will be determined based on various factors including responsibilities, experience, and market alignment.


Equal Opportunity Employer:

Leidos is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.