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Desktop Support Specialist

2 months ago

Arlington Virginia, United States Airlines Reporting Corporation Full time
About the Role:

Airlines Reporting Corporation (ARC) is a leading travel intelligence company that accelerates the growth of global air travel by delivering forward-looking travel data, flexible distribution services, and innovative industry solutions.

We are seeking a highly skilled Desktop Support Specialist to join our team in Arlington, VA. As a key member of our IT department, you will play a critical role in ensuring the smooth operation of our internal employee workstations, laptops, mobile devices, printers, and deployment technologies.

Key Responsibilities:
  • Develop, deploy, configure, troubleshoot, and support internal employee workstations, laptops, mobile devices, printers, and deployment technologies.
  • Take ownership and monitor escalated support requests to ensure timely resolution.
  • Provide professional technical support via face-to-face interaction, chat, email, and telephone.
  • Identify, research, deploy, and resolve issues related to our end-user desktop and A/V environment.
  • Mentor other technicians and help build their skill sets.
Requirements:
  • Bachelor's Degree in Information Technology or a related field preferred; equivalent experience accepted.
  • Expert knowledge of supporting Windows and Mac Operating Systems and troubleshooting best practices.
  • Expert knowledge of laptop and mobile devices.
  • Technical knowledge of phone systems and A/V equipment.
  • Hands-on end-user hardware and software troubleshooting experience.
  • Knowledge of Active Directory, Azure, DHCP, and Group Policy.
  • Technical knowledge of printers and print servers.
  • Experience working in ServiceNow, Intune, SCCM, or similar and knowledge working with remote tools, like Bomgar and TeamViewer.
  • Ability to operate tools, components, and peripheral accessories for troubleshooting.
  • Able to create technical manuals and procedural documentation, including knowledge base articles.
  • Ability to conduct research into PC issues and products as required.
  • MCSA/E, CCENT or other Cisco certifications are desirable.
What We Offer:

Joining ARC means joining a team that is motivated, diverse, creative, collaborative, and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.

Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.

We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.

By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.