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Contact Center Representative

3 months ago

Brea, United States AdelFi Full time
Description

Contact Center Representative - Temporary (4-6 months)

Pay Rate: $21/hour

We are looking for someone who is committed to serving current and prospective members in an engaging manner in a fast-paced, dynamic environment where team members work both independently and collaboratively to resolve concerns, anticipate needs, and identify opportunities.

What are some responsibilities of this position?
  • Captures and accurately inputs customer relationship information into applications and systems as required. Uses activity codes to identify purpose of incoming and outbound calls.
  • Ensures that routine service requests are processed, and any error corrections are resolved.
  • Interacts with members by telephone, email and occasionally in-person; responds with appropriate product, service, transaction or informational support.
  • Responsible for compliance with OFAC/USA PATRIOT Act and the Customer Identification Program as applicable to your position.
What are some requirements of this position?
  • Able to handle multiple tasks concurrently.
  • Able to work with consumers, ministries and professional members.
  • Excellent data entry and attention to detail.
  • Effective and clear verbal and written communication.
  • Able to compose routine business correspondence and professional responses to member emails and messages.
  • Able to work as a team player in a department where co-workers are highly interdependent.